Java Developer - Continuous Engineering

At Silent Eight, we develop our own AI-based products to combat financial crimes that enable things like money laundering, the financing of terrorism, and systemic corruption. We’re a leading RegTech firm working with large international financial institutions such as Standard Chartered Bank and HSBC. Join us and help make the world a safer place!

As a Java Developer - Continuous Engineering, you will be part of a small but growing group of Support Engineers (24/7 client support). Your team will provide exceptional customer service and drive continuous improvement for our customers as they utilize our white box machine learning technology to produce impactful and auditable outcomes at scale.

Key Duties: Provide technical support and resolve product-related issues through various channelsTroubleshoot software problems and collaborate with customers to find effective solutionsDocument and track customer interactions in a support ticketing systemWork in shifts, including weekends and holidaysAnalyze and prioritize customer issues based on severity, impact, and urgencyInvestigate and resolve customer-reported problems with the help of cross-functional teamsEscalate complex or unresolved issues to appropriate internal teamsCommunicate with customers in a professional and timely mannerProvide accurate instructions and guidance to assist customers independentlyKeep customers informed about the status of their support requestsMaintain in-depth knowledge of products and contribute to support documentationCollaborate with internal teams to provide customer feedback and drive product improvementsStay updated on industry trends and best practicesIdentify opportunities for process improvements and contribute to knowledge sharing initiativesParticipate in training programs and mentor junior team members.

Qualifications: 5 + years of technical experience and minimum 2 years of experience in support functionKnowledge of Java, Docker, Linux, scripting languages and SQLStrong technical knowledge and experience in troubleshooting software issuesExcellent problem-solving skills and the ability to think analytically and logicallyExceptional communication skills, both written and verbal, with the ability to explain technical concepts to customers of varying technical backgroundsCustomer-focused mindset with a passion for providing exceptional support experiencesAbility to work independently and as part of a team in a fast-paced environmentFamiliarity with support ticketing systems like JIRAExperience with debugging tools, remote support tools, and basic scripting or coding skills are a plus

We offer:Full time employment contract with our PEO partner (InsourceIndia)Employee benefits: comprehensive health insurance, paid time-off, eligibility for Prudential Fund participationWork-life balance: flexible working hours, remote work foreverCareer growth: Promotion and great development opportunities within the organization

Key Skills

• Docker
• Java
• Linux
• SQL