Engineering Manager (Internal Developer Platform/ DevX)

Location: remote work within Europe (with access to coworking spaces in your city)

We are a fast-growing tech company created by experienced international talents. Our product is a top-rated online platform for small and medium businesses to grow sales through outstanding customer service. Our goal is to create a frictionless customer experience for individual users and, at the same time, help entrepreneurs worldwide grow their businesses by giving them access to a top-notch AI-driven tool.Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too!

A few facts about us:Our product is in the world's top 5 most popular live chat solutions, and our goal is to become no. 1. We were voted #10 on G2’s Top Customer Service Products for 2023.The new Tidio AI feature answers up to 70% of customers’ questions in seconds and is available to users even on a free plan. It’s a real AI revolution! 🚀🤖Every month, our widget is viewed by 510 million unique users, which is 6.2% of the global population. This means 27 million queries to our API daily and over 550k WebSocket connections in the peak time.Currently, we hire over 180 fantastic people and over 60 in the Engineering and Infrastructure teams. In March 2022 we secured $25 mln in a Series B Investment round (read 👉 TechCrunch’s article to learn more)

By joining Tidio as an Engineering Manager, you will become a member of the Engineering Leaders team. Your role will contribute to helping our teams effectively take our SaaS product (currently used by 17 million unique users daily) to the next level - 100m+. It is an excellent opportunity to help, guide, and support our smart Engineers to accomplish their and their teams’ goals. If a fast-paced scale-up, endless challenges & opportunities, and innovation sounds like something for you, check the details below!

As an Engineering Manager, you will:Lead two teams teams (about 8 experienced BE & QA engineers);Work as part of a highly motivated and experienced group of engineers shaping our Internal Developer Platform. This will boost all engineers' experiences and help our teams roll out software faster and with more confidence.Be accountable for the overall execution and efficiency of your team and have a direct impact on delivering value for Tidio 100k+ customers by:understanding the needs and focus on impact supporting and optimizing your fellow engineers' work,continuously improving the way your team works in an agile environment, having the main focus on delivering efficiency and quality gains,promoting industry and our Guilds’ (Backend, Frontend, QA) standards assuring quality, automation, performance, scalability, and security;Prepare Tidio to scale by:collaborating with engineers and peers, driving strategic initiatives inside your team and across the Engineering department (e.g. CI/CD automation, tests automation, cross-team projects, onboarding, internal policies, etc.);aligning company and department goals with your teams’ goals and being the communication bridge for the Product, Design, DevOps, and Engineering folks;Help develop your team members by:building their career plans, setting goals, following up on them with regular and thoughtful feedback,discovering needs in terms of engineers’ skills growth and making sure the value from the training budget is maximized,building a solid Engineering culture by being the role model of Tidio’s core values: #FocusOnImpact, #TakeOwnership, #PlayFair, #Learn&Share, and helping your team members grow in these areas,incorporating a “get it done right” approach that combines quick proof of concepts and long-term planning,running quarterly performance reviews with direct reports;Hire new Tidioers and partner with Product Managers and CTO in forecasting hiring needs in the Engineering area.

You are a perfect fit if you:Have min. 3 years of experience in the software development area in a leadership role;Were responsible for building the Internal Developer Platform (building pipelines, templates, Golden Paths, or leading the Developers' Experience Team) - must have!Have an engineering background - you still love to code but decided to put more energy into leadership skills,Led effective delivery of multiple projects or teams in a highly dynamic, fast-paced software development environment,Are a people-oriented leader, able to model and cultivate a collaborative culture of ownership, delivering while being fair and having fun,Have outstanding communication skills and the ability to explain technical issues to people at various skill levels,Have the natural reaction to provide feedback when something important happens;Hired or designed hiring processes for Engineering roles,Have a passion for technology – striving for the highest standards in quality of the software,Perceive growth as the fuel that keeps you motivated to work,Feel like fish in the water when working with remote or mixed (remote + office) teams,Can communicate in English fluentlyAt this point, asking about decision-making, strategic planning, time management, or problem-solving skills seems like a rhetorical question, right?

You will earn bonus points for:Having experience working in a SaaS/product company,Knowing the meaning of typical SaaS & Engineering metrics (e.g. MRR, churn, lead time, MTTR, velocity, etc.) and having the ability to incorporate them into the daily life of the team,A desire to lunch with Ken Schwaber, Robert C. Martin or Sandro Mancuso.

We would like to offer you:Work with an experienced team that continually shares knowledge and is not afraid of testing new solutions;Work with the best People & Culture team in an atmosphere of trust and empowerment. Hard to believe? Ask Mateusz, our Head of Engineering.Great development opportunities – company-supported courses and conferences;Opportunity for 100% remote work with flexible hours (as long as you can attend agreed-upon online meetings with your team);Possibility to use one of our 2 offices in Poland (Warsaw or Szczecin), or book a coworking space in your city;26 days off guaranteed in a year;Individual work tools – Macbook Pro, Dell screen, JBL headphones? You can tailor the equipment to your needs;Sport & wellness benefit or its financial equivalent;Private medical care or its financial equivalent;Mental well-being program – individual therapy sessions and resources for employees;Budget for 1:1 English or Polish language classes;Free access to one of the most popular e-book/audiobook services;Regular integration events (company-wide meetings, team events);Discounts on Apple products;Our famous onboarding bagels on your first day!Would you like to meet other Tidioers in person? Make sure to visit one of our sites in Poland (more info here).

Don't hesitate and apply right away!

Diversity StatementOne of Tidio’s core values is to play fair. Therefore, we treat all candidates equally. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

Key Skills

• Project Management