QuickSight BI Developer

Are you looking for a challenging role as a QuickSight BI Developer? InterVision Systems is a strategic service provider committed to unlocking value by delivering innovative technology through a consultative approach. We believe we will transform businesses through the evolutionary power of technology. Our people are the best in their field!

If you are looking for a career changing opportunity, we want to meet you!

The QuickSight BI Developer is responsible for generating reports, dashboards, KPIs, and visualizations using Amazon data; specific data points include but not limited to Amazon Connect Contact Trace Records, Agent Events logs, Contact Flow logs, Contact Lens logs, conversational logs and CloudWatch logs.

Do you have the Right Skills and Experience for our Team?

Proficient in Amazon QuickSight, Tableau, Power BI, and other BI platforms In-depth understanding of the data lifecycle with hands-on experience in its implementation Proficiency in a range of AWS services, including Amazon Athena, AWS Glue, AWS Data Pipeline, Amazon Kinesis, AWS Lambda, Amazon S3, Amazon DynamoDB, etc. Demonstrated expertise in creating Amazon Connect reports, including a nuanced understanding of reporting intervals and backend calculations for all out-of-the-box Amazon Connect reports Proven ability to architect solutions and fulfill client requests within specified frameworks in a timely manner Strong communication skills with the ability to engage confidently with clients at various levels, gathering requirements, conducting demonstrations, and providing training Detail-oriented with a commitment to delivering accurate and high-quality insights

What GREAT things will you be doing?

Configure Amazon Connect to capture and store CTR, Agent and other contact center relevant data. Ensure necessary data security Utilize services such as Amazon Kinesis Data Streams and S3 Enable Amazon Connect Streams API to capture real-time interaction data and events Perform necessary data transformation and analysis using Amazon Glue or other ETL processes Create a dataset in QuickSight Configure detailed dashboards Develop reports to enhance the Contact Center operations and empower informed decision-making for our clients. Execute all tasks as required Collaborate with the client to gather and understand business requirements across the data lifecycle, from collection to visualization. Establish clear and regular communication channels with the client for updates, requirement discussions, addressing concerns, aligning expectations, defining goals, and discussing timelines. Document and maintain a comprehensive set of requirements, ensuring clarity and alignment with project deliverables. Regularly update project documentation, including requirements, design decisions, and progress reports. Work with the client to define UAT criteria and facilitate user acceptance testing before finalizing and deploying BI solutions. Ensure approval from the assigned Principal Architect for all solutions. Provide training sessions for the internal team and clients on using QuickSight. Conduct knowledge transfer sessions with the client's team for ongoing support and maintenance. Collaborate with internal project teams, including Engineers, Project Manager/Scrum Master, Business Analyst, Stakeholders, and Leadership to ensure a cohesive approach to project goals. Conduct regular status meetings with the internal project team to discuss progress, blockers, and adjustments to the project plan. Utilize JIRA for project tracking, creating and updating tasks, assigning responsibilities, and monitoring overall project progress. Implement Agile project management methodologies, breaking down the project into sprints with defined goals and timelines. Participate in scrum activities, including backlog grooming, sprint planning, etc. Identify potential risks and develop mitigation plans in collaboration with the client and internal teams. Establish a change management process to handle any modifications to project scope, ensuring transparency and client approval.

How Do We Back Our Strong Reputation?

GREAT PLACE TO WORK: If you thrive in an environment of growth and individual impact, InterVision is the place for you!

CUSTOMER SUCCESS: InterVision has worked with more than 5,000 clients across industry sectors to solve their biggest business challenges. We take a neutral approach to determine which IT consumption model best fits each client organization. Recommendations are custom designed around specific client requirements, integrating best-in-class solutions from our vendor partners. SBM Magazine recognized our unparalleled approach to customer service by awarding InterVision with their Best Customer Service Award.

BROAD CAPABILITIES: InterVision offers a wide range of services and solutions that organizations need to thrive in today’s dynamic IT market, including on-premises solutions, managed services, cloud services, hosting/colocation services, automation, and professional services. This broad Hybrid IT portfolio uniquely and competitively positions InterVision in an industry largely made up of small, specialized consultancies or very large commodity resellers.

WORLD-CLASS FACILITIES: InterVision has headquarters in Santa Clara, Calif. and St. Louis, Mo., and offices and data centers in Missouri, Colorado, California and Washington. We operate multiple Tier 3 and Tier 4 level data centers, which are SOC II Type 2 compliant specific and certified in Confidentiality and Security. Our Integration Center is a restricted-access facility with power, cooling, and space to handle a high volume of IT equipment.

INDUSTRY ACCOLADES: InterVision has received some of the technology industry’s most prestigious awards. This includes multiple wins for CRN Technology Elite 250, CRN’s Solution Provider 500; CRN MSP 500, and Inc. Magazine’s 5000 Fastest Growing Private Companies. InterVision President and CEO Aaron Stone received accolades as one of the Top 100 St. Louisans to “Know How to Succeed in Business.” InterVision’s Disaster Recovery-as-a-Service has been positioned in Gartner and Forrester analyst reports multiple years in a row.

TOP VENDOR CERTIFICATIONS: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, NetApp Star Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner.

Key Skills

• Backend