ServiceNow Developer

Additional Job Information: Title : Senior ServiceNow DeveloperLocation : Atlanta, GA (Remote)

Job DescriptionThe Client IT Department is seeking a qualified professional ServiceNow Developer. The ideal candidate should have the extensive technical experience and background allowing him or her to align continual service improvement with new capabilities for a recently deployed instance of ServiceNow. This range of support is ongoing and includes, but is not limited to, general platform enhancements and upgrades, process development, application integrations, and day to day production support. This individual must be a collaborative, innovative, self-starting team player with the ability to train and coach novice ServiceNow Administrators. Primary responsibilities will include, but are not limited to, Service Catalog and Service Portal Development, ITSM module enhancements, application integrations, upgrades, quality assurance, and general scripting in ServiceNow. The candidate will be expected to provide technical guidance with the overall optimizing of existing and future features of ServiceNow with objectives centered on fluid and agile delivery using industry-driven best practices. The successful candidate will be expected to cover a 24x7x365 shop as part of a scheduled rotation with other team members. Education Required:4-yr College Degree preferably in IT Technical/Professional ServiceNow Certified Admin, Developer, or Implementation Specialist Skills Required: Assess, design, develop, and maintain all ITSM features and functions, i.e., Incident, Change, Problem, Service Catalog and Service Portal, Requested Items (RITM), and Tasks Demonstrate a strong background in establishing Change Advisory Boards and identifying standard change candidates Apply extensive experience administrating the ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs Using he Workflow Editor and Flow Designer to configure out of the box workflows and create/maintain custom workflows Plan, test, and execute the upgrading of the ServiceNow platform Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes Design, implement, test, document, and deploy existing technical processes, such as scheduled jobs, import sets and transform maps, UI design, and platform notifications Enhance existing out of box and customized platform and portal features and capabilities, including scoped applications and external application integrations Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated Draft technical process documentation Develop and maintain/enhance existing scripting in ServiceNow Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC Design, develop, and maintain Service Catalog Items with varying levels of complexity Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT) Excellent written, oral, instructional, and interpersonal skills with focused motivation and a positive attitude. Natural self-starter, engaged, and a strong focus on customer service Service Portal Design and Catalog Taxonomy ServiceNow Mobile Development Ability to manage and lead the development work of vendors working in the ServiceNow platform Readiness to mentor and share technical knowledge with service management team Effectively manage multiple workstreams concurrently while maintaining a high level of attention to detail Capable of adapting to change and able to work independently and as part of a team Ability to apply strong problem analysis skills Design and build connections/spokes/service graphs using Integration Hub (Automation Engine) in to build connectivity between ServiceNow and proprietary and non-proprietary applications Skills Preferred: ServiceNow Tokyo Agile (SCRUM) Development Methodology Jira SDLC Methodology ITIL Standards Experience with programming languages, i.e., JavaScript, XML, HTML, CSS, Angular, REST

Experience preferred:5+ years of experience supporting and implementing ServiceNow in a large I.T. environment 3+ years of experience supporting and implementing ServiceNow web service integrations

Responsibilities: Support of ServiceNow Production environment which include but no limited to: Day to day Incident Management Reporting and Dashboard Management User and Group Administration Interact with various internal support groups to create ServiceNow ITIL-compliant processes Able to troubleshoot and resolve complex problems Analyze impact of problems and escalate appropriately Interface with internal and external support specialists regarding problem determination and resolution

The successful candidate will ensure system integrity by testing and deploying updates across multiple browser and device types. Maintain standards in adherence with organizational & departmental guidelines and industry best practices. Make any necessary changes based on organizational and departmental needs and collaborate with various functional groups to ensure other systems or applications aren't impacted by such changes. Responsible for small and medium scale deployments/updates to include testing, planning and release management. Continuously review existing configurations to ensure continuous improvement and proactive/preventative support.

They will also be providing technical support and problem resolution assistance for production and process issues. Troubleshoot and decipher error messages. Resolves issues. Utilizes appropriate Change Control methods to implement system solutions. Proactive in the identification of potential issues and conceptualizing solutions. Participate process improvements to decrease downtime and system issues. Evaluate and monitor system performance and functionality to avoid potential issues as well as keeping up to date with patching and maintenance cycles. Provide on-call support and handle incident resolution, and problem determination

Best Regards, Hakeema Jaferin B.TechTechnical Lead Services You Can TrustM: 470-802-3604 | LinkedIn: Hakeema JaferinE: hakeema@aaaglobaltech.com | www.aaaglobaltech.com 7000 Peachtree Dunwoody Rd | Bldg. 11 , Suite 301 Atlanta , GA – 30328

Key Skills

• SQL