Zendesk Technical Guide Developer

The salary range for this position is $43.92 - $50.00 per hour.Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.

Our Customer is the world's leading music company that owns and operates a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. They identify and develop recording artists and songwriters, and produce, distribute, and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are seeking a Zendesk Technical Guide Developer on a contract basis to focus on customizing and enhancing the Zendesk Guide platform using the Copenhagen theme. This role requires proficiency in HTML, CSS, JavaScript, and familiarity with Zendesk Guide’s features. This role will be responsible for creating user-friendly interfaces, ensuring responsive design, and aligning with the company’s customer support objectives. The candidate in this role will work closely with functional leaders and organizational units. This individual will be responsible for the primary Help Center configuration, while also fulfilling smaller requests for the Zendesk accounts across the organization. This role is 100% remote and candidates must be able to Pacific Standard hours.

What You’ll Do

Customize the Zendesk Guide Copenhagen theme to meet the specific business requirements Develop and implement responsive design features to ensure a seamless experience across various devices Work closely with the UX/UI design team to understand their intuitive and engaging user interface designs Collaborate with the customer support team to understand user feedback and translate it into functional improvements Write clean, efficient, and well-documented code in HTML, CSS, and JavaScript Ensure compatibility and functionality across different web browsers Make Help Center changes to Zendesk accounts across the organization and create custom templates for branded reuse across the organization Regularly update and maintain the Help Center, implementing new features and fixing bugs as needed Stay updated with the latest trends and best practices in Zendesk Develop Provide technical and advisory support for projects conducted by Zendesk Support Admins

Must Haves

5+ years of hands-on experience in Web Development Proven experience delivering solutions Experience working on tight deadlines for implementation projects Proven experience in web development, specifically with HTML, CSS, and JavaScript Experience with the Zendesk Guide and familiarity with the Copenhagen theme Strong understanding of responsive web design and cross-browser compatibility Excellent problem-solving skills and attention to detail Ability to work in a collaborative team environment and communicate effectively with non-technical stakeholders Familiarity with Zendesk APIs and App Frameworks, ZIS, OKTA, Azure B2C, JIRA, and Zendesk Apps is a bonus

Education

Bachelor’s Degree (or equivalent work experience) in IT, Engineering, or related Science and Math discipline with a Technology emphasis

Hours & Location:

M-F, 40 hours/week. This role is 100% remote and candidates must be able to Pacific Standard hours.

Perks are available through our 3rd Party Employer of Record

Health Benefits: Medical, Dental, Vision, 401k, FSA, Commuter Benefit Program

Key Skills

• CSS
• JavaScript