ServiceNow ITSM CSM Developer

Role: ServiceNow ITSM CSM Developer Location: RemoteDuration: 6+ Month Job Description: will be responsible for designing, deploying, and managing ServiceNow Customer Service Management solutions that meet both current and anticipated requirements. Responsibilities:Expertise in ServiceNow CSM & ITSM ProductsDefine technical solutions for architecture and design that are aligned with clients’ business problems and ServiceNow CSM implementation best practicesCollaborate with Business Functional team members to write/estimate storiesHands-on development experience in ServiceNow PlatformCan handle sprint demos, delivery of additional development artifacts and documentation, and knowledge transfer activities as requiredProvide mentorship to developers and platform engineers on technical design standards and best practicesAssist in identifying and implementing key business KPI metricsDevelop, document, implement, and maintain Customer Service Management governance processes, procedures, and policiesCreate and maintain Customer Service Management related documentationDesign, develop, and deploy new Customer Service Management functionalityIdentify, investigate and resolve ServiceNow Customer Service Management issuesDesign and deploy ServiceNow Customer Service Management Integrations Required Qualifications: Proficiency in CSM produce lineExperience with key technologies relevant to ServiceNow integration solutionsExperience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.Excellent interpersonal skills, customer centric attitude, and situational awarenessExperience with SDLC processes implementing in a variety of project methodologies: waterfall, iterative, SAFe, Agile/Scrum5+ years working on the ServiceNow platformServiceNow certificationsWorking knowledge of Customer Service Management / Customer Experience ProcessesGood to have Customer Service Management (CSM) Implementer certification

Key Skills

• JavaScript