Lead Application Developer

Day-to-Day A large retail & commercial bank is looking for IT Production Support Lead to join their team in Mexico City. The role hybrid 2 says onsite in their Mexico City (Sante Fe) office and be bilingual in English/Spanish. The bank has close to $90B in assets, 9K employees and more than 2M customers along the east coast. In addition to providing excellent banking experiences for their customers, the bank also very involved in the community through charitable giving and philanthropy to give back to low/moderate income and underserved communities. The bank is currently building digital channels and expanding their cloud AWS journey. The team in Mexico is responsible for supporting their API platform for Level 2 and 3 support as a escalation. The team lead will be in charge of this team of 5 who are provided support across all cloud applications -- onboarding, web apps, and mobile; along with the AWS native behind the applications (such as document management, communication management, message bus etc). The lead should have previous background supporting development services within AWS for digital services either in banking or relevant regulated industry. They are deploying mobile ios apps and traditional web apps (React framework, Java, AWS) and the team needs to know how these apps are deployed, packaged, supported in AWS. Even as a Lead, this role will be hands on as an escalation support so should have the background in development previously to understand the environments. This team will not be responsible for hands on development of applications but rather the hand off for support in production. The Lead will also be responsible for people management as well. The team members also need to be readily available to be on call as needed for support. The Service Manager within an IT Product Team, leads and is responsible for managing the administration and support activities for one or several of Bank's technology systems running live in production. From developing standards and proc! edures to ensure the SW complies with the applicable production guidelines, Service Managers work closely with Release Managers on the actual release of new software to end customers. Accordingly, Service Managers are responsible for monitoring Production performance, SW issues detection and resolution and manage overall Production SLAs compliance. Responsibilities Responsible for owning and managing in a daily basis the administration and support activities for one or several bank platforms. Provides Level-2 support (diagnosis, fixing) to outstanding runtime defects. Coordinates and prioritizes DevOps teams to fix Production defects accordingly. Co-responsible with the Release Manager for the release of new software to production and for regular scheduled patching and updates of software and platform components. Main point of escalation for Application Support team issues across the Bank in production for a particular IT domain. Accountable for continued maintenance of systems to improve efficiencies. Executes improvement plans to provide better service and increased quality SLAs, and is able to fix critical situations on new software releases. Has a high level understanding of banking systems and foundation architecture in order to manage the relationship and compliance of SLAs with the applicable software and hardware vendors. Must interface with members of the IT and user community to coordinate activities relating to the implementation of new software. Provides technical consultation and support to users and other IT staff. Core competencies: - Success in leveraging traditional Operations best practices, such as ITSM, as well as emerging methods, such as DevOps, which is in incremental usage within the Bank. - Practical experience in developing and implementing a high-performing Service Operations environment and knowledge of "what good looks like", through the definition and adoption of a governance practice that uses KPIs an! d metrics! to track and measure the quality of service. Integrates them with key accountabilities to ensure consistency of approach and continual service improvement. - Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives. Must-haves - 7 to 10 years of IT work experience including managing team(s) responsible for systems engineering, development, administration and support - background with Java, and other related OOP languages; React framework STRONGLY

PREFERRED - HANDS ON AWS (deploying applications) - Fluent in English and Spanish Plusses - React - financial services or banking industry - Appian or other BPM tool experience

Key Skills

• AWS
• Java
• React
• OOP