Custom Solutions Developer

This job will begin on 4/1/2024

At IntelePeer, we’re building the next generation of automation-first solutions and solving problems by having natural, effective conversations. With generative AI, we’re taking these capabilities mainstream. We deliver critical, cloud-based communications customers can build on with voice and messaging applications. We make it easy to connect to our services with multiple connection options and flexible deployments while helping to ensure customer communications remain uninterrupted with disaster avoidance solutions. All our products are backed by a rock-solid network and a team of experts who provide nothing but award-winning customer service. We believe that business communications are meant for more than just simple interactions. That’s why we enable our partners and customers to leverage our innovative solutions and visionary architects to automate business processes and enhance the customer experience. As an integral member of our Managed Solutions Team, the Custom Solutions Developer is responsible for developing customer functionality connected to our Communications Platform as a Service (CPaaS) infrastructure, including: 1) building automation solutions using the suite of products available in our Communications Automation Platform, 2) developing APIs, scripts, and extracts, 3) contributing to design documents and reviews, and 4) integrating other platforms/services with Intelepeer’s with the use of APIs. This position is comprised of approximately 40% new development and 40% maintenance and 20% troubleshooting and resolving issues. POSITION RESPONSIBILITIES:Build customer facing automation solutions using our Communications Automation Platform and AI-powered Workflows.Develop code, scripts, extracts, and other artifacts required to solve customer technical issues.Contribute to design documents and participate in design reviews.Be proactive and inquisitive in identifying and finding solutions to complex problems. Work closely with key stakeholders including the customer, to develop solutions and designs.Determine severity and impact of issues on the business and communicate status to Management.Work both independently and with a group of highly skilled developersBe flexible with work hours and schedule; provide on-demand support as needed.Keep up to date on industry technical trends and new development methodologies to maintain current skills and remain current with industry standards. Other duties as assigned.

REQUIREMENTS:

Education:Bachelor’s Degree in Engineering, Computer Science, Mathematics or Computing related field; equivalent work experience and/or relevant Programming Certifications may be considered

Expertise & ExperienceAt least 2 years of experience with Node JS/Angular JS/Express JS/React JS/Mongoose JS. Strong understanding and experience using OO design principles and test-driven development.At least 2 years of experience implementing RESTful web APIs.At least 3 years of experience working with web services (SOAP and REST) with JSON and XML.Proficiency with scripting programming languages (e.g. Python, R, or similar)At least 1 year of experience with SQL and/or NoSQL experience (e.g., MYSQL, MongoDB preferred).Experience in AI, Machine Learning, Speech Recognition, Text to Speech, Natural Language Processing.Experience in utilizing generative AI (e.g., LLMs, generative image models) in inference and fine-tuning tasks.Experience in troubleshooting software issues.Experience with Linux/Unix is a plus.PHP development experience is a plus.Git experience a plus.Docker experience a plus.Shell scripting a plus.Experience with PHP Frameworks like Laravel, Cake, etc. is a plus.

CompetenciesStrong problem-solving skills.Strong organizational, prioritization, and documentation skills.Excellent verbal and written English communication skills, including the ability to communicate clearly with non-technical individuals, including customers.Successfully communicate technical issues clearly to individuals with varying levels of technical knowledge and understanding.Effectively and efficiently solve mission critical technical problems in a startup-paced business environment.Exceptional attention to detail.Continuous improvement attitude.Quality-, customer service-, and continuous improvement-driven to consistently delight internal and external customers.Team player who is willing to go above and beyond to help others.Self-motivated, proactive, and resourceful.Positive, professional attitude and ability to establish and maintain effective working relationships in cross-functional and team environment.Reacts quickly and adapts to changes in priorities, circumstances, and direction.Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment.

Why You’ll Love It Here:

Unlimited Paid Time OffPaid HolidaysCompetitive medical, dental & vision insurance for employees and their dependents401K Retirement PlanStock OptionsCompany-paid life insurance, voluntary short-term and voluntary long-term disabilityHealth & Flexible Savings AccountsCellphone, gym, and internet reimbursementPaid Parental LeaveTuition ReimbursementEmployee Assistance Program (EAP)Free snacks (Denver, and or Fort Lauderdale)Fun events (virtual and in-person)

Salary is commensurate with experience.

For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR.

Key Skills

• MongoDB
• SQL
• NoSQL