ServiceNow ITAM Developer

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Title: ServiceNow ITAM Developer

Location: Vancouver, WA (Remote)

Duration: 11+ Months

Job Description:

Must Have: Experienced in ServiceNow Live Agent implementation.

Roles & Responsibilities:

Experienced in ServiceNow Live Agent implementation.Experienced in leading solution designs & implementation of complex ServiceNow projects.Minimum 5-8 years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.At least 8-12 years of experience in the IT Industry Experience.Experience in Live Agent Chat ImplementationUnderstanding of Angular based Client side & Server side scriptsClient Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.Client and Server APIs i.e. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.Hands-on experience in ITSM modules e.g. Incident, Problem, Change, Knowledge Management, Service Level Management, Service Catalog, Release Management, Virtual Agent.Good knowledge about ITSM Pro - Vendor Manager, Predictive Intelligence, Virtual Agent, Performance AnalyticsBasic understanding and ability to script automated processes. Agile Scrum methodology ExperienceSolid knowledge of JavaScript, HTML, CSS.Excellent time management, organizational skills, crisis management and problem-solving skills are essentialsGood oral and written communication skills Strong analytical, teamwork and customer engagement skillsEnsures information is accurate and complete Self-motivated and open to learn all aspects of cloud administrationMust be willing to teach and share all knowledge with team members and other operational teamsExtensive implementation in custom applications

Certification a plus

ServiceNow Administration certification (must have)ServiceNow Suite Certification ITSM(+various tracks)ServiceNow Certified Implementation specialist (Various Tracks)ServiceNow Master Architect Certification(optional)

Required Skills

Good ITSM Process knowledgeReporting & DashboardsExcellent understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best PracticesNotifications & WorkflowsImport Sets, Tranform MapsREST, SOAP IntegrationsService Portal Pages, Widgets, UI MacrosVirtual AgentClient & Server APIs, Script IncludesJavascript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum KnowledgeAgile Delivery, Scrum methodology

Soft Skills

Strong communicationTeam managing skills

Key Skills

• CSS
• JavaScript