Developer Success Engineer - West

Who We Are

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.

Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.

Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

Summary

The Developer Success Engineer - West will act as the frontline for our community.

Temporal is a product by developers for developers. High-quality, community-oriented support is the basis of our existence and success as a technology and a business. Investing in, nurturing, and growing with our community will only become more important moving forward. Our fundamental mission is to enable developers to write better software.

As a Developer Success Engineer at Temporal, you will be the frontline representative of our community, responsible for ensuring the success of our customers and community members. Your primary focus will be answering typical community questions and resolving technical issues related to the Temporal Cloud. You will be crucial in creating a friendly and thriving environment for Temporal developers by providing exceptional support and assistance.

What You'll Do

Answer typical community questions and technical issues from Temporal Cloud customers. Understand the basics of setting up and operating Temporal.- Provide solutions to common issues, offer application architectural guidance, and address developer questions. Participate in cross-functional initiatives and collaborate with other teams. Embrace Temporal's values and strive for high standards of performance. Analyze and troubleshoot basic issues related to Temporal. Effectively convey technical concepts and solutions. Work well in cross-functional teams and receive feedback constructively.- Prioritize tasks and ensure timely deliverables.

What You'll Bring

Be located in the Pacific Time Zone - United States. 4+ years of experience in a technical/developer support role, preferably with experience/exposure writing/testing/troubleshooting applications in one of the following languages: Python, Golang, TypeScript. Positive attitude and strong willingness to learn. Strong communication skills. Ability to work according to established best practices. Passion for the success of our community and customers.

Nice to Have

Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc. Experience with security certificate management and implementationAbility to understand use cases and translate them into Temporal design decisions and architecture best practicesTechnologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK

Compensation

The estimated pay range for this role is $117,000 to $150,000Additionally, this role is eligible to participate in Temporal’s equity plan.

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.

U.S. Benefits

Unlimited PTO, 12 Holidays + 2 Floating Holidays100% Premiums Coverage for Medical, Dental, and VisionAD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)Empower 401K PlanAdditional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com . Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Additional Perks

$1,500 / Year Career Development & Learning Stipend$1,200 / Year Lifestyle Spending Account$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)$500 / Year Professional Memberships$300 / Month Work From Home Meals$74 / Month Reimbursement for InternetCalm App Subscription for Mental Health & Wellness

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

We are not working with external recruitment agencies, thanks.

Key Skills

• CSS
• Python
• TypeScript
• Golang