ServiceNow Developer - ITOM

SERVICENOW DEVELOPER (ITOM)

Reston, VA / Remote

Intact Technology is seeking exceptional technologists to architect, develop, implement, integrate, manage and administer ServiceNow solutions for large enterprise customers. US Citizenship Required.

The ideal candidate will enjoy a fast-paced culture that promotes the development of new ideas in an innovative environment. This candidate must be customer focused, have excellent time management, communication, leadership, and follow-up skills.

Duties:

Development, management and configuration of ServiceNow applications and modules, product development, and some system administration tasks.Performs management and configuration of ServiceNow applications and modules, product development, service automation, and system integrations. Participates and manages development efforts pertaining to modules, applications, and major releases of the ServiceNow native platform and Service PortalParticipates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation, and rollout phases. Contributes to the strategic development of new platform customizations, as needed, based on customer needs.Advise the customer on approaches and best practices for administering and maintaining a ServiceNow installation with ITSM, ITOM and ITBM capabilities.Work in a dynamic environment using agile methodology to deliver client projectsServe as Technical Consultant for ITOM (CMDB, Discovery, Event Management, Cloud Management, Hardware Asset Management) implementations. Provide hands-on development to include creation, configuration, and customization of patterns, Discovery Schedules, Event rules, application fields, from design, business rules, client scripts, user roles and groups, access controls, and more on the various system applicationsDevelop integrations to existing IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as requiredCreate or update documentation including technical diagrams and design documents in support of ITOM configuration effortsSupport development efforts estimation and development timelinesIntegrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using off-shelf plugins and API methodsParticipate in release planning and implementations.Participate in code reviews and review all prepared all technology-related client-facing and internal deliverables.Interact with technical SMEs to get necessary environment information to support your service map and event workParticipate in user acceptance testing of the resulting development workPartner with stakeholders to maintain and integrate to other platforms to management and maintain software asset management and license managementCreate documentation describing the configurations performed as needed for every sprintProvide suggestions and alternatives to technical challenges to meet business solutions

Requirements:

Bachelor's Degree in Computer Science, Information Systems or similar7+ years of experience with software design and development4+ years of experience with ServiceNow development, scripting, business rules, data imports, custom apps, and development methodsRecent Experience with ITOM Implementation or Support, and ServiceNow Platform scripting Experience in ServiceNow ITOM modules: Service Mapping, Discovery, EventManagement, Cloud Management, Orchestration, CMDB, and Asset ManagementExperience scripting with PowerShell, Perl, WMI, SSH, Python, JavaScript. Path, SNMP.Exceptional communication and presentation skills to include technical and business concepts.Experience with ServiceNow CMDB design, architecture, and implementationsHands-on with ServiceNow integrations to AWS APIs, Azure, VMware, Puppet/Chef/Ansible, Containers/Docker, integration & automation expertise with 3rd parties.Knowledge of various discovery technologies (ADDM, TADDM, DDMA/UD, etc.)Knowledge of various service modeling techniques (TPL, TQL, etc.)Experience integrating ServiceNow with various event management platforms (Netcool, HPOM, BPPM, etc).Desire IT Ops experience in storage, network, and compute of enterprise environmentsAbility to research and independently learn new technical information to perform configuration, operation, or network connectivity of applications, operating systems, and network devicesExcellent communication and presentation skills to include technical and business conceptsKeen attention to detailServiceNow Certified System Administrator, CIS-Disco, CIS-EM, CIS-SM, and CIS-CM Certifications or the ability to obtain relevant certifications.Experience with Agile and Scrum methodologies and participating in the software development life cycle (SDLC) desired

Intact Technology’s Talent Vision: All for One, One for All!

We are stakeholders in our customer’s success. Do it well or not at all!We are super passionate about delivering the best outcomes for our customers.Our people are doers, makers, creators, thinkers and creative problem solvers.Our culture thrives on individuality, independence, autonomy and empowerment.We encourage a healthy work/life balance.

Exceptional benefits for exceptional performers:

Ongoing personal and professional development.Unlimited paid time away from work to go on adventures, relax, or recover, plus 10 paid holidays.Premium healthcare plans, Medical, Dental, Vision including HAS and FSA options.Qualified 401k Program.Virtual happy hours and other team building events.

Intact Technology empowers IT leaders to deliver meaningful outcomes through IT operations software consulting services and managed services that are 100% risk-free, adoption-focused, and surprisingly simple.

Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.

Key Skills

• REST APIs