Required Skills:Experience in implementing IT Service Management, ITIL processes and Enterprise Service ManagementExperience in Development/ Configuration/solutions evaluation/ Validation and deploymentExperience in capturing requirements related to internal/external consulting, documenting, and mapping current business process.Working knowledge in all aspects of ServiceNow Applications development and Rest API based integrations with 3rd party applications.Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.Experience in working with multi-vendor development environment.Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.Experience of working with ServiceNow platform for global customers