ServiceNow Associate Developer

Who WeAre

Burwood Group is not your average technology consulting firm. We are an innovative, culture-driven industry leader, that helps companies use and manage technology to transform business and improve outcomes. Founded in 1997, headquartered in Oak Brook, IL, we've grown to be a 200+ employee firm with team members spread from Southern California to North Carolina.

Burwood fosters anemployee ownershipculture that applauds both teamwork and personal growth. We’ve cultivated an incredible team ofpeople who are dedicated to their craft and passionate about using their skills to impact the success of the company.Join our team and build a career as unique as you are.

Job Description

What You’ll Do

The ServiceNow Engineer is a key member of our Managed Services Tools team, building ServiceNow integrations and automating IT processes to enable clients to become more efficient & effective, and ultimately provide a better user experience for their end-users. The team works directly with clients and with various teams across Burwood.

As the ServiceNow Engineer, you’ll be involved in:Performing requirements analysis, design, configuration, testing and customization of ServiceNow applications based on business requirements and in alignment with ITSM/ITIL best practices.Resolving assigned Tasks, and/or Projects to complete in a self-directed and semi-independent manner. Performing and completing work with quality and in a timely manner.Performing continuous development, improvement, and maintenance of existing ServiceNow modules and integrations.Creating comprehensive and efficient ServiceNow workflows and processes to drive ITSM success.Maintaining and helping to further develop our integrated platforms with ServiceNow.Managing all aspects of internal deployment projects and work closely with the internal teams on status, issues, and communications.Conducting testing, debugging, and troubleshooting activities to ensure smooth and efficient operation of ServiceNow applications.Creating and maintaining technical documentation including development specifications, system designs, and user guides.Providing end-user training and support for ServiceNow applications.Staying updated with ServiceNow platform updates and new features and assessing their relevance to Burwood and our clients.

Qualifications

Who You AreYou have experience with IT Service Management process and tool design, configuration, and administration.You are a detail-oriented, enthusiastic, self-starter with the ability to work both independently and in a team environment.You enjoy problem solving and workflow challenges. You use this passion to design and build quality products and solutions for customers.You have excellent communications skill whether that be in-person, over-the-phone or e-mail, with both technical and non-technical stakeholders.You have experience with IT Service Management and IT Service Operations workflows and processes.The Tech Stuff1+ year admin experience with a solid understanding of ServiceNow ITSM modules.1+ year development experience including coding and configuration ServiceNow.1+ year experience with designing business processes for ServiceNow implementation.3+ years JavaScript experienceProficient in ITIL practices and methodologies. (ITIL Certification preferred)ServiceNow Certified Application Developer certification (preferred).Development work in ITAM (HAM and SAM), ITSM, CMDB, ITBM, ITOM, IAM (preferred).Solid experience in developing and customizing applications using ServiceNow platform (Service Portal, Service Catalog, Incident Management, Change Management, etc.).Experience working in both Waterfall and Agile environments.Experience with Web Technologies (XML, HTML, Java, JavaScript, JSON, React, Web Services, etc.)ITIL, COBIT and ServiceNow specific certifications are a plus.Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint.

Additional Information

ThePERKS

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: ourculture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:Flexible work-from-home policyGenerous vacation policy401(k) and Roth 401(k) savings plan, complete with a company matchHealth, dental and vision insuranceLife and accident insuranceShort and Long-Term Disability coverageMental wellness programsFlexible spending accounts for pre-tax healthcare and transit/parking expensesLearning opportunities in support of career developmentAccess to financial planning expertiseCompensation packages at BurwoodGroup are based on various factorsunique to each candidate includingworklocation, skillset, experience,qualifications, and other job-relatedreasons.

The estimated salary range for this roleis ($90,000-$110,000). Thisrole may also be eligible for incentivecompensation based on individualand/or company performance. Salesroles have an additional opportunity toearn substantial variable compensationtied to quota achievement.

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcomeall the besttalent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.

Key Skills

• JavaScript