Developer Support Associate - New Graduate, Summer 2024

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Okta's Customer Support New Grad Program is an extensive 12-month curriculum designed to offer New Grads practical, hands-on experience and thorough training, covering everything from developing business understanding to refining technical expertise. It concentrates on cultivating competencies in decision-making, technical proficiency, and collaboration. Upon successful completion, participants will seamlessly integrate into their respective permanent roles, embodying the principles and values instilled throughout their training.

Immerse yourself in our products, services, and programs by actively participating in projects that directly impact our customers!

This program is geared for New Grads, between May 2023 and June 2024.

Position Description:

As a Developer Support Associate you will work closely with our customers to provide operative support, operational maintenance, and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer, or other roles across Okta.

The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Okta’s Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate, understand how to give and take constructive feedback and are always looking to make yourself and your peers better.

Job Duties and Responsibilities:

Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution, resolving some technical, and all non-technical customer issues in a timely fashion and in line with Okta’s SLA.Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to exceed customer expectations.Collaborate with other departments in the company to achieve customer satisfaction.

Ideal Skills:

Ability to quickly context-switch between multiple complex work streams.Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.Customer-obsessed attitude — a customer advocate, always going the extra mile.Team player with solid cross-team communication skills.Technical Domain Focus: Knowledge of software development fundamentals and common architectures.Knowledge of HTTP, encryption, basic security concepts.Knowledge of one or more authentication or authorization concepts such as SSO or MFA.Some proficiency in at least one programming language; ideally JavaScript.There is a requirement to join a rotation for weekend shifts, in order to ensure we can deliver outstanding service, 24x7.Graduating in May/June 2024 with a Bachelor’s degree in Computer Science, Information Systems or related technical disciplines; equivalent related professional experience.

Okta is an Equal Opportunity Employer.

Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.

By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.

Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:

$85,000—$85,000 USD

What you can look forward to as an Okta employee!

Amazing BenefitsMaking Social ImpactFostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

Key Skills

• JavaScript