Account Manager, Selling Partner Developer Services

Description

The Selling Partner Developer Services team provides a world-class Developer experience that allows Amazon and external Developers to innovate rapidly on behalf of our customers. We provide Developers inside and outside of Amazon a comprehensive API suite and a self-service onboarding experience to simplify app development. We enable Selling Partners to discover Amazon and third-party apps and services to grow their business in the Selling Partner Appstore.

We are looking for an experienced Account Manager who will represent Selling Partner Developer Services to new and existing developer partners and guide them to create meaningful applications that meet the needs of Selling Partners and Amazon.

You will be a member of a world-class product development and support team where the work environment is fast-paced and collaborative. If you love diverse challenges, know how to deliver, and thrive in an exciting, high-visibility environment, we want to talk with you.

Job Responsibilities Include

Be a business partner for new and existing developer partners, providing them with data-driven insights and advice to grow and optimize their business. Work closely with new developer partners, educating them about Amazon’s high standards of Customer Experience and Data Security. Enable developer partners to learn and master Amazon's tools and systems so they become self-sufficient in handling our range of APIs efficiently and to the required standards. Effectively prioritize and lead a pipeline of developer partners to utilize a range of APIs. Track and report business development results, analyze data, interpret reports and information. Build an understanding of customer pain points, requirements, and potential value that can be delivered by adoption of our APIs. Seek feedback on and identify opportunities to improve our products, services, processes, systems, and tools. Collaborate with various stakeholders across Amazon to implement improvement projects, including working with API builder, business and product teams.

This role requires an individual with an outstanding business acumen, excellent lead and pipeline management skills and the ability to deliver results. The ideal candidate knows and loves our customers (internal and external) and will work backwards from the customer to create value.

We are open to hiring candidates to work out of one of the following locations:

San Jose, SJ, CRI | Virtual Location - CRI

Basic Qualifications

Experience communicating effectively with senior leadership Experience managing multiple, cross-functional projects simultaneously Previous experience in Account Management or Customer Success Management Experience analyzing data and best practices to assess performance drivers Experience using Excel and Quicksight

Preferred Qualifications

Knowledge of internet fundamentals Knowledge of cloud computing concepts Experience with managing external developers Experience with SP-API Experience with AWS Experience with data analysis and SQL Experience with usage of Salesforce

Company - Amazon Support Services Costa Rica SRL - B20

Job ID: A2576297

Key Skills

• Customer Success