Role: Support EngineerEmployment Term: ContractorLocation : Remote/With in USA We are looking for a Support Engineer to provide technical support and troubleshooting for our advanced web application built using Angular, Node.js and integrating with Epic EMR via SMART on FHIR APIs. Roles & Responsibilities:Provide application support for resolving issues raised by customers via ticketing systemsConduct root cause analysis for system failures from software defects, environment and data issuesPerform application health monitoring, observing logs and metrics to gauge expected platform performance.Implement application patches/fixes during planned maintenances coordinating with global delivery teams.Execute diagnostic tests simulating various real-world use cases and conditionsCreate technical notes & frequent Q&A covering solution-specific error resolutionsHandle 2nd level escalations requiring code changes, hotfixes and environment updates.Required Skills:5+ years experience in support/sustenance of high-traffic Angular and Node.js based solutionsWorking experience providing application support on the SMART on FHIR healthcare platformHands-on experience with FHIR resources, terminologies and resource queryingKnowledge of Azure infrastructureHand on experience with DevOpsKnowledge of integrating FHIR with 3rd party clinical system APIs like Epic, Cerner etc.Strong grasp over JavaScript, HTML, API development and debugging techniquesExcellent analytical and customer support skills for resolving technical issues timely