Japanese Web Developer Support Engineer

Client: MicrosoftLocation: REMOTEContract: Can extend to 18 months. Also potential for fulltime conversion.

Request Summary: Request 138030-1 - Support Engineer 3

This position requires shift work, 12 hours a day, four days a week. Either Saturday or Sunday should be workday. Must be proficient in Japanese.

The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions and resolving technical problems for clients via email or telephone from a remote location.

Job Responsibilities:

• Answer user inquiries regarding web technology related issues to be resolved.• Diagnose log files and run test applications on test environment for troubleshooting.• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications:

• Associate degree in computer related field or equivalent training preferred• 5-7 years' experience required• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills• Basic ability to work independently and manage one’s time・Knowledge and experience of Web server configuration, maintenance and performance tuning are required.•Business group Developer Azure Services (DAS)•Purpose of this team – Customer Service and Support (CSS) under the Customer Experience and Success (CE&S) organization. This team supports Web service and communication service platforms running on Azure and some on-premises web technology related products. Some product examples are Azure App Services, Azure Functions, Azure Communication Service, Internet Information Service (IIS), ASP.NET etc.

•Motivators for this need – The resource must be able to communicate with the customer in the Japanese and who can troubleshoot. Must have background in Web application development. Most of the customers have some Web application development background because the customers develop their own services running on Azure. So, the resource will need to understand what they're talking about and have strong Japanese proficiency skills and some web application skills.

•Typical task breakdown and operating rhythm – 50% Reviewing a support cases, keeping track of the status of the tickets and ensuring the tickets are maintained. 40% Handling escalation request to the product group based in the US, will be contacting individuals in US. The rest of the time spent on customer engagement and troubleshooting.

•Interaction level with sponsor/team – Bi-weekly connects with the sponsor and daily remote interaction with team members.

•Expected working hours – This position requires shift work,12 hours a day, four days a week. Either Saturday or Sunday should be a workday. For example, Sun – Wed or Wed – Sat. Work begins 10pm Japan time. During the 12-hour shift, the resource will have 2-hour break.

Key Skills

• Azure