Junior Software Developer in Support (remote)

(Fully remote, async-first, DevOps SaaS, 40h/week, time zones: UTC+0 to UTC+3, any specific cities mentioned anywhere is only so we can post on job boards)

Join Checkly, the company behind Monitoring as Code (MaC). We’re a fully remote startup on a mission to enable developers to detect and resolve issues 10x faster through code-driven synthetic monitoring. In other words, Checkly lets you know if something is wrong with your production website or API even before your end-users know. We’re a group of (mostly) engineers who love to ship quality stuff fast using the best tech for the job.

Thousands of developers are using Checkly already, including those at Vercel, Render, Sentry, 1Password, Crowdstrike, Deno, Autodesk and AutoTrader. For our role in starting the shift to Monitoring as Code, we have recently been recognized by Gartner.

We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible, fully remote and async-first startup environment with inclusive benefits.

What you'll do

We're looking for a Junior Junior Software Developer in Support to help developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users. We care a lot about our customers and our interaction with them. You will report to Giovanni Rago, Checkly’s Head of Customer Solutions.

You will be responsible for addressing our end-users' complex problems. In detail you will:

Be the first point of contact for customer requestsInvestigate and reproduce issuesAdvice customers how to achieve complex use casesWork closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly

What you should have

You will often speak with developers who need assistance understanding if their applications work well and if not, what caused the issue. This requires a deep technical background and a strong motivation to help and learn.

Initial work experience in a technical role e.g. developerStrong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred). Familiarity with web technologies (HTTP, REST, Chrome DevTools)Basic understanding of SDLC, CI/CD practices, source control (git)Empathy: you enjoy working with customers and solving their problemsExcellent written English skillsAbility to be autonomous and self-motivated in a remote work environment, while you also enjoy getting to know your colleagues and helping othersRemote: anywhere between UTC+0 and UTC+3 time zonesAttention to detail: Please type “RACCOON” in the cover letter section of your application. You can add more, but this should be the first word

What we offer

Transparent salary because your salary shouldn't be dictated by how good a negotiator you are. (more info below)Become part of a fast-growing, international, and remote team where you can have a real impactFully remote, flexible work hours, async-first and transparent cultureUse the latest technologies and innovate with us: we are THE Monitoring-as-Code companyStock options27 days of paid vacation + your local public holidaysPaid sick leave & up to 14 weeks of paid parental leave$1,000 learning & visiting budgetCo-working budget or home office setupAnnual company retreatsEmployment & contractor options

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this Junior Software Developer in Support role, the range is

€43,875 - €48,750 for someone in a similar cost of market as UK, Germany, France etc. €39,487 - €43,875 for someone in a similar cost of market as Spain, Poland, Ukraine etc.

Check our pay calculator, with Role = Support Engineer

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women/non-binary people will seek to match a much higher percentage of requirements before applying. If you're not sure you're the right fit, apply anyway and let us know what you bring to the table. We'd love to hear from you!

We're all about being transparent and setting clear expectations. That's why we've put together our hiring playbook. There you'll find a sneak peek of who we are and what you can expect in our hiring process. We recently also open-sourced our employee handbook!

Compensation Range: €39.5K - €48.8K

Key Skills

• Backend
• Git