ServiceNow Developer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team

The ServiceNow Platform Administration team works closely with application developers, product owners and PMO to maintain ServiceNow internal instances.

Role

We are seeking an engineer for the day-to-day execution of Application Administration/Development responsibilities of Service Now IT Applications. The primary objectives of this position are troubleshooting, code fix, developing automation, maintenance, code deployment and performance tuning for multiple ServiceNow applications, including Production and other sub-prod environments.

What you get to do in this role:

Manage lifecycle of production/sub-production environments - necessary configurations, code promotion and integrations, application admin activities (operational, migrations, and upgrades)Incident/defect management - identify application / system issues and possible solutions in a timely and accurate mannerTroubleshooting performance issues and working toward optimizing the system further.Automation is priority for our team – always looking for opportunity to automate the monotonous and tedious work.Documentation - Maintain system documents for configuration and troubleshooting of known issuesCollaboration - Work closely with other teams to support delivery of related tasks successfullyExcellency - Come-up with best practices for Admin operations and enhancements based on lessons learntOff Hours Support - during business critical, go-live and escalation/outage issue

Qualifications

In order to be successful in this role, we need someone who has:

Bachelor’s degree in Computer Science or related field4+ years of information technology industry experience, with 2+ years of experience working on the ServiceNow platform and technologies.Must have good knowledge of JavaScript libraries, add advantage if work on Java, MySQL, LINUX & SplunkGood understanding and work experience in Web services, SOAP, REST etc.Good verbal and written communication skills, with the ability to work with both technical and non-technical stakeholdersConfident and able to multi-task and manage expectations in a fast-paced environment with competing prioritiesGood Understanding of ITIL v3 processes. ITIL Foundation & ServiceNow Administration certification good to have

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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Key Skills

• Java
• Mysql
• SQL
• JavaScript