ServiceNow Developer

The CompanySvitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, an individual approach to our teammates’ professional and personal growth, and a family-like environment. Since 2003 we have served a wide range of customers, from innovative start-ups in California to large corporations like Ingenico, AstraZeneca, and Ancestry. At Svitla, developers work with clients directly, building lasting and successful partnerships. Our global mission is to build a business that contributes to the well-being of other communities and makes a lasting difference in the world. Join us!

The OpportunitySvitla Systems Inc. is looking for a ServiceNow Developer for a full-time position (40 hours per week) in the USA. Our client is an American multinational company that operates, franchises, and licenses lodging, including hotel, residential, and timeshare properties. By the number of available rooms, it’s the largest hotel chain in the world. The company is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories.

Requirements: 3-6 years of experience in ServiceNow development.Experience with ServiceNow for customer-facing technical consultingExpertise in various ServiceNow capabilities, including GRC/IRM, issue management, vulnerability response management, Security Incident Response (SIR), ITSM, ITAM, ITOM, and ITIL frameworks. Exposure to the Advanced Risk Module is an added advantage.Experience implementing best coding and design practices per ServiceNow standards and community guidelines.Proficiency in reporting and dashboard setup.Understanding of AWS and ServiceNow integration.Knowledge of Agile development methodology, requirements management, JIRA, or a similar RTM platform, and the ability to estimate time for work components are required.Understanding of plan resource requirements from high-level specifications.Bachelor's degree with 3-6 years of relevant work history.Master’s degree with 2-4 years of relevant work history.Strong communication skills and the ability to explain complex concepts in plain language.

Responsibilities:ServiceNow customization and development:Design, develop, and customize ServiceNow applications, modules, and workflows to meet business requirements.Create and maintain ServiceNow forms, fields, UI policies, and business rules.Implement client-side and server-side scripting to enhance ServiceNow functionality.Automation framework development:Build and maintain automation frameworks for ServiceNow to streamline repetitive tasks and processes.Develop and manage scripts and workflows for task automation and orchestration within the ServiceNow platform.Integration and orchestration:Integrate ServiceNow with external systems and tools using REST APIs, web services, and other integration methods.Orchestrate and automate cross-platform processes and data exchanges to improve efficiency.AWS integration:Develop and implement integration workflows between AWS services and ServiceNow, ensuring seamless communication and data exchange.Automate processes, utilize AWS Lambda, Step Functions, and other serverless technologies, and implement mechanisms for data synchronization between AWS resources (such as EC2 instances, S3 buckets, and RDS databases) and the ServiceNow platform.Implement security best practices for AWS and ServiceNow integration, including encryption, access controls, and compliance with industry standards.Collaborate with the security team to address any vulnerabilities and ensure a secure integration environment.Testing automation:Develop automated test scripts and test suites to validate ServiceNow applications and configurations.Implement regression testing to ensure the stability of ServiceNow updates and customizations.Continuous Integration and Deployment (CI/CD):Integrate ServiceNow development and testing into CI/CD pipelines to automate deployment processes.Collaborate with DevOps teams to ensure smooth and reliable releases.Scripting and scripted REST APIs:Proficiency in scripting languages like JavaScript to create custom functionality and enhancements.Develop scripted REST APIs to extend ServiceNow's capabilities and facilitate data integration.Performance optimization:Identify and address performance bottlenecks in ServiceNow applications through scripting and configuration optimizations.Documentation:Create and maintain documentation for ServiceNow customizations, automation scripts, and workflows.Ensure that automation processes are well-documented for knowledge sharing and future reference.Collaboration and communication:Collaborate with cross-functional teams, including developers, testers, and business stakeholders, to understand requirements and deliver solutions.Communicate effectively to gather requirements, provide status updates, and address issues.Troubleshooting and issue resolution:Investigate and troubleshoot issues related to ServiceNow configurations, automation scripts, and integrations.Work with teams to resolve incidents promptly.Stay Current with ServiceNow updates:Keep up-to-date with ServiceNow platform updates, new features, and best practices to ensure optimal platform utilization.Security awareness:Adhere to security best practices and policies when developing and implementing automation solutions in ServiceNow.Work in a collaborative development environment, providing assistance & technical guidance to team members.

If you are interested in our vacancy, please send your CV. We will be happy to see you in our friendly team :)

Key Skills

• SQL