Software Curriculum Developer

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is a hybrid position at The Foundry, BGC, Taguig City ( at least 2 times per month onsite)

Your code development and instructional design expertise will help us educate our developers and technical professionals to harness the full potential of our API products. You must be comfortable researching technical topics, collaborating with SMEs, and designing and writing course material. You will develop a curriculum that translates technical topics into concise and simple modules for various audiences. You will ensure that content is technically correct and aligns with our product roadmap.

You will be a key member of the curriculum development team responsible for delivering courses for our API products that are focused on the Revenue Lifecycle. You will learn the Revenue Lifecycle and the business process it solves, such as configuring carts, pricing, quoting, and other document generation. You will also learn about our various customers and common industry use cases to build a curriculum.

You will use your skills to develop any content that is programmatic in nature. If functionality requires scripting, querying, or coding, you will help develop that curriculum along with SMEs.

What's in it for you?Hybrid setup (2x a month onsite)Competitive compensationAdherence to government-mandated benefitsRetirement Savings Program with Company MatchingLife InsuranceHMO on day 1Paid time off, birthday leaveBonus and incentive plansOpportunities for skills training and personal and professional developmentEmployee Referral ProgramBeautiful office space (for onsite employees)Free lunch provided daily (for onsite employees)

What does a day in the life of a Curriculum Developer look like?Create and update curriculum materials, including tutorials, guides, and documentation examples to teach our API products. You will include development concepts and best practices.Align curriculum content with the latest industry standards for API training.Develop curriculum for more technical parts of our platform curriculum.Develop hands-on exercises and projects that allow learners to apply APIs to real-world scenarios.Apply instructional design principles to create engaging and effective learning experiences.Use a variety of instructional methods and delivery formats to accommodate diverse learning styles.Work closely with subject matter experts, technical teams, and other stakeholders to gather information and ensure the accuracy of curriculum materials.Collaborate with multimedia specialists and instructional designers to enhance the learning experience.Develop assessments and quizzes to evaluate learners' comprehension.Gather feedback from learners and instructors to continuously improve curriculum content.Provides best practices to learners on IDE based development.Leads the way for adoption of new products/technology across varying platforms.Assist in course reviews, certification exam input, grading certification projects, updating and testing training environments.Lead and participate in community conversations to optimize training materials, instructor technical knowledge and raise issues for discussion with the product, training, and community team to develop and improve course content and event sessions.Proactively remain current with product knowledge, release impacts, and course contentCapture any lead opportunities and work cross-functionally with the Sales TeamsEstablish and maintain stakeholder relationships across key departments including Product, Consulting, Support, Customer Success, and cross-functionally within the Learning Services team.

What are the required qualifications of a Curriculum Developer?At least 3 years of experience with curriculum development for technical software or 5 years of API development using C#.A technical degree in Computer Science or Software Engineering or 6 years of relevant work experience in a technical industry is required.Experience in developing training topics related to APIs, REST, Postman, Swagger XML, Mulesoft, etc.Experience developing training materials at a software company.Ability to pass a small project that demonstrates your development skills.Strong communication and presentation skills using Microsoft Word, PowerPoint, Articulate, Snag-It and Camtasia. Proficiency in creating technical documentation.Understanding training delivery of effective, interactive, engaging, web-based training (zoom, go-to-training, web based training)Exceptional training delivery, presentation, and facilitationCapable of working successfully to deadline in independent and team-based settings

Nice-to-have Qualifications:Cloud-based/SaaS solution support experienceSalesforce Administrative experience (201 Certification a plus)Salesforce Developer experience (401 Certification a plus)Knowledge of quote to cash business processesFamiliarity with Docebo learning management systems (LMS) is an advantageKnowledge of Quote to Cash processes and the Revenue Management Lifecycle

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready? Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Key Skills

• C#
• REST APIs