ITSM Developer 5yrs

Company Description

Creative Technostructure offers IT support and solution implementation for a higher and better return on investment. We provide customer-focused solutions to both small start-ups and large corporations, creating solutions that are simpler, quicker, and more accommodating to their employees. Our strategy is built on our experience working with businesses that value people, procedures, and technologies, helping them embrace the digital era while meeting the needs of their constituents.

Role Description

This is a full-time remote role for an ITSM Developer with 5 years of experience. As an ITSM Developer, you will be responsible for implementing and maintaining IT service management solutions. This includes configuring and customizing ITSM tools, developing workflows, and integrating ITSM processes with other business systems. You will collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related fieldMinimum of 5 years of experience in IT service managementProficiency in ITSM tools such as ServiceNow, BMC Remedy, or Jira Service ManagementExperience with ITSM processes, including incident management, change management, and problem managementStrong understanding of ITIL best practicesKnowledge of scripting languages such as PowerShell or PythonExcellent analytical and problem-solving skillsGood communication and collaboration abilitiesITIL certification is a plus

Key Skills

• AWS
• CSS
• OOP