Software Developer - Test

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Are you a software developer who is passionate about quality & enthusiastic about building a world-class software solution? Does it excite you to be part of a growing team on a constantly evolving cloud platform? If yes, look no further!! We have the best opportunity for you to demonstrate your testing skills and be part of a high performing team delivering Workforce Management capabilities.

What this role is:

As a Software developer in Test, you will be designing test strategies for new features developed for our ever-growing Genesys Cloud Platform. You will spearhead the testing effort as a member of a cross functional team including Product Management, Development, UX, and Documentation. Responsibilities include understanding the architecture and design decisions, defining, and implementing new tests, evaluating the end user experience, and asserting the overall quality of the feature.

What this role isn’t:

It is not just executing tests or maintenance of test jobs and pipelines. This isn’t a pure automation role, but one focused on a holistic approach to quality: manual, automated, accessibility, security, performance, scalability. This isn’t a narrowly focused role on one service and one team, but an opportunity to collaborate with multiple teams distributed across the globe.

What you’ll bring to the table:

We are looking for someone who is strong technically, but also a skilled communicator. You’ll coordinate with talented peers to identify risks and design solutions to mitigate them. After learning our product and process, you will contribute code to a shared automated testing project that includes tests executed daily and in multiple deployment pipelines. You will develop your skills with mentorship from senior developers and provide input and feedback to peers.

Some details about what you’ll do:

Participate in charter meetings and collaborate with Product Managers and Developers to understand new feature intent, scope and roadmap. Review design and architecture and evaluate risks and the scope of testing required. Develop a test plan and strategy with delivery team to ensure appropriate test coverage Estimate the testing effort and time required to deliver new features Design and implement new automated tests for APIs, UIs or Mobile Apps Coordinate exploratory testing and participate in Bug hunts to gather feedback on user experience Maintain automated test jobs in our TestNG based framework by triaging failed automation test executions in our Jenkins pipelines and report defects and make fixes/updates to test code Participate in Design and Code Reviews to provide feedback to other developers and improve our testing framework

Requirements:

2+ years of experience in professional software testing Experience with: Object oriented programming with Java or similar Jenkins or equivalent CI/CD tools Designing test plans for cloud software UI Testing tools such as Selenium, Cypress or Protractor Test frameworks such as TestNG or JUnit REST API testing (functional and automation) Build tools such as Maven or Gradle Version control such as git

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Key Skills

• REST APIs
• OOP