Job descriptioniTalent Digital is seeking a Salesforce Service Cloud Engineer with strong development expertise in Lightning Web Components (LWC) to join our CX/EX Practice Group. This is a remote role for a client based in Silicon Valley. This is an exciting opportunity for the right individual to continue to cultivate your skills and domain expertise. The Salesforce Service Cloud Engineer will help implement new Salesforce Service Cloud initiatives, collaborate on new technical and optimization strategies, and support the technical facilitation of Customer Service efforts. We are looking for candidates who have experience configuring and deploying production features, optimizing performance, and fixing production issues in Service Cloud. You will be working within a team of developers and business stakeholders to develop, extend and maintain Service Cloud.The individual selected will be instrumental in helping us continue to deliver excellence to our base of technology clients. You will be joining a family of other SMEs who have also specialized within this sector. You will also interact closely with our iTalent Practice Directors, who will partner with you and provide ongoing coaching and mentoring. iTalent Digital offers medical benefits, 401k, paid holidays and more.
Responsibilities:Build, extend and support both new and existing features on Salesforce Service CloudEnsure production implementations are scalable, observable and durableWork with Product Owners and business stakeholders to understand end-user requirements, formulate user stories and then translate those into pragmatic and effective technical solutions.Work closely with onsite and remote frontend, backend and operations engineers to ensure deliverables are well-documented, secure and resilient.
Required qualifications and skills2+ years implementing production ready features on Salesforce Service CloudStrong understanding and experience with configuration and development of Apex, Apex Triggers, Apex Actions, Web Services, SOQL SOS, LLighting Aura/LWC Frameworks and Visual ForceMinimum of Salesforce Platform Developer I certification (II preferred)Strong understanding of Salesforce development best practices, data modeling, design patterns and design limitationsHands on experience with Salesforce Workflow Rules, Flows and Process BuilderStrong understanding of REST/SOAP APIsUnderstanding of integration approaches and tools (Salesforce Connect, Data Loader)Experience with Salesforce dashboards and reportsStrong understanding of HTML and CSSExperience with version control (Git) and continuous integrationExperience working in an agile environment
EducationComputer Science Degree or equivalent is preferred.
Company descriptionAbout iTalent Digital: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The iTalent Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. iTalent Digital offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://www.italentdigital.com/careers to learn more about what working at iTalent can mean for you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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