Lead ServiceNow Developer

Our client is a leading telecommunications provider known for its innovative wireless services, robust network coverage, bold branding, customer-focused approach, and disruptive influence on the industry. They offer a range of products including voice, messaging, and data plans, emphasizing customer satisfaction and experience. Renowned for their advancements in 5G technology and unconventional marketing strategies, they have reshaped the telecommunications landscape through initiatives such as eliminating contracts and subsidies.

Requirements:Integrate ServiceNow with third-party tools using SOAP & REST APIs.Design, develop, customize, and administer ITSM suite applications.Understand and implement Case Management, Account Management, and other features of CSM application.Work on ITBM, ITOM (Discovery, Event Management, Orchestration), CSM, Portal, ATF, CSDM, etc.Configure Agent Workspace for ITSM and CSM.Customize Service Portal, CMS using widget editor tool, and provide support.Implement CSM and ITSM best practices.Gather Systems Requirements Analysis, Design, Coding, Testing, Implementation, and Documentation.Develop in ServiceNow from scratch using Agile methods.Integrate with third-party tools like Remedy, OPAS, Boomi, Webservers, etc.Experience in IT Service Management (ITSM) based on ITIL best practices.Strong communication and interpersonal skills.Ability to thrive in a fast-paced environment and manage multiple priorities.ServiceNow certifications (e.g., Certified Application Developer) preferred.

Job Responsibilities:Lead the design, development, and implementation of ServiceNow solutions.Collaborate with stakeholders to gather requirements and translate them into technical specifications.Architect scalable and efficient solutions on the ServiceNow platform.Provide technical leadership and guidance to a team of developers.Conduct code reviews, enforce coding standards, and ensure best practices are followed.Troubleshoot and resolve technical issues as they arise.Stay up-to-date with the latest ServiceNow features and enhancements.

What We OfferExciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.Professional Development: Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationallyExcellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

Key Skills

• REST APIs