Software Developer - Python & JavaScript

About our client:

Our client is a generative AI startup building an AI co-pilot for sales reps. They aim to pioneer a B2B recommendation engine to improve deal conversion rates with tailored, stage-specific advice. Our client engines not only processes customer interactions, including non-verbal cues, but also automates administrative tasks like note-taking and email follow-ups.

Responsabilities:

Customer-Centric Solutions: Provide technical support to customers, including troubleshooting complex technical issues involving cloud services and front end apps. Manage and resolve customer inquiries in a timely and effective mannerAutomation and Innovation: Contribute to the engineering team by developing necessary tooling to make technical support intelligent and AI-powered. Identify areas of improvement for the customer experience and technical support processes.Voice of the Customer: Document customer interactions and feedback by creating knowledge base articles and providing recommendations for improving the online documentation.US/Pacific Timezone Support: Given that a majority of our clientele are US-based, you’ll need to be available for at least 6 hours between 7 am PT to 6 pm PT.

Qualifications:

Experience: 3+ years of experience as a software engineer, system administrator, or similar. 1+ years of experience in a customer-facing technical support roleTechnical Prowess: Proficiency in intermediate level Python and JavaScript with contributions to production-ready systems. Working knowledge of ML and AI. Experience with AWSSkills: Excellent written and verbal communication skills. Strong customer service and problem-solving skills. Ability to work independently in a fast-paced, team environmentEducation: Bachelor’s degree (or equivalent experience) in computer science or a related field

Key Skills

• Python
• SQL
• JavaScript