Conversational AI Developer

HumanFirst is a data-centric productivity platform designed to help companies find and solve problems with AI-powered workflows that combine prompt and data engineering. Experiment with raw data, surface insights, and build reliable solutions with speed, accuracy, and trust.‍We’re a remote team, backed by reputable investors. and work closely with global industry leaders such as Google, Deloitte, Rakuten, Bayer, and more. If you’re looking for a dynamic work environment where your contributions can make a substantial impact, we’ve got an opportunity for you.

The RoleWe are looking for a Conversational AI Professional to join our Customer Success team to help our clients get the most out of our platform whilst helping them rapidly transition to LLM centric workflows. This is a fantastic opportunity for someone having built bots using DialogFlow or RASA in one or more live applications to scale their experience to the next level.‍The core team is located in the greater Montreal area, but we’ve grown up as a remote-first team. We’re particularly looking for applicants from US time zones (-5h to -8h UTC).‍This is your chance to join a highly regarded team in a scaling start-up in a cutting edge area.

What you’ll doReview client chatbot solutions, help them integrate HumanFirst in their workflows and solve their NLU design issues.Ensure clients have a first-class onboarding experience to the HumanFirst platform.Help clients move from traditional intent/entity led design to building new generative artifacts.Chase down client issues, champion client feedback and help make the HumanFirst product irresistible for clients.Maintain high quality video, practical exercises, and text documentation to help clients get the best out of the solution.

RequirementsHave production experience of building or maintaining a chatbot. Preferably using Google DialogFlow or RASA but alternatively in any other major platform.Experience in building production bots (preferably with DialogFlow or Rasa)Clear communication on video, in person and in writing in EnglishBe a clear communicator able explain good NLU design to clients both in large corporate environments and rapidly moving start-ups.Be enthusiastic about the possibilities for LLMs taking bot building to the next level.

Nice to haveBilingual (French and English)Experienced with remote-working

‍Working with usWe value individuals who embrace an entrepreneurial spirit, assume ownership, and thrive while working autonomously with simple processes. Our communication and productivity channels include Slack, Gather, Notion, and Fellow. Additionally, we gather for weekly team meetings, celebrate progress and company demos on Good News Tues, and come together annually for an in-person offsite.‍What we offerRemote-first environmentBucket-List Fridays: 4-day work week every other week3 weeks vacationStock optionsHealth care coverage or stipends based on locationAnnual training & up-skilling stipendOne-time home office setup allowance‍About us:‍HumanFirst is a data-centric productivity platform designed for the new era of Generative AI. We’ve built a user-friendly, collaborative interface where companies can co-engineer their prompts and their data to test, train, and trust custom AI performance across any business function. Since 2017, we’ve brought powerful data engineering capabilities to leading enterprises, helping them experiment with raw data, surface insights, and build reliable CX solutions with speed and ground-truth accuracy. As GenAI becomes the ‘next productivity frontier,’ HumanFirst provides a first-of-its-kind playground environment where companies can pass data at scale through prompts to unlock not-just-one-off use cases and build repeatable solutions to real problems using AI they can trust. HumanFirst has raised $5 million CAD in Seed funding, expanded into international markets, and partnered with Google Cloud to bring prompt and data engineering to any company committed to data-driven, human-first, AI-powered transformations.

Key Skills

• Customer Success