ServiceNow Developer

A ServiceNow developer plays a crucial role in designing, developing, and maintaining applications on the ServiceNow platform. ServiceNow is a cloud-based platform that offers a suite of applications to automate and manage IT service processes. The developer's primary responsibility is to customize and extend the platform to meet the specific needs of an organization. Here are the key aspects of a ServiceNow developer role and the associated skill sets:

ServiceNow Platform Knowledge:In-depth understanding of the ServiceNow platform, including its modules and capabilities.Proficiency in configuring and customizing ServiceNow applications to align with business requirements.Scripting Languages:Strong scripting skills, especially in JavaScript, as it is the primary scripting language used for ServiceNow development.Knowledge of Glide API and ServiceNow APIs to interact with the platform and external systems.ServiceNow Development:Experience in creating and modifying ServiceNow forms, workflows, business rules, UI policies, and client scripts.Customization of ServiceNow Service Catalog, Incident Management, Change Management, and other modules.Integration Skills:Ability to integrate ServiceNow with other third-party systems and tools using web services, REST, SOAP, and other integration methods.Understanding of data import/export mechanisms and tools within ServiceNow.User Interface (UI) Development:Proficiency in designing and implementing user-friendly interfaces using ServiceNow's UI policies, UI actions, and client scripts.Knowledge of HTML, CSS, and AngularJS for UI customization.ServiceNow Best Practices:Adherence to best practices for ServiceNow development, ensuring scalability, maintainability, and performance of the applications.Problem Solving and Analytical Skills:Ability to analyze complex business processes and requirements and translate them into effective ServiceNow solutions.Troubleshooting and debugging skills to identify and resolve issues within the platform.Collaboration and Communication:Effective communication skills to interact with stakeholders, understand their needs, and explain technical solutions in a clear manner.Collaboration with other IT professionals, administrators, and business users to ensure successful implementation and adoption of ServiceNow solutions.Certifications:ServiceNow offers certifications that validate a developer's proficiency in various aspects of the platform. Obtaining certifications, such as Certified Application Developer (CAD), is beneficial for career advancement.Continuous Learning:Stay updated on the latest ServiceNow releases, features, and industry best practices to ensure ongoing improvement of skills and expertise.

In summary, a ServiceNow developer needs a combination of technical skills, platform knowledge, and a problem-solving mindset to effectively contribute to the development and enhancement of ServiceNow applications within an organization.

Key Skills

• CSS
• JavaScript