Job Description*open to remote (EST)*must have hands-on service now development experienceJob OverviewCore ResponsibilitiesDesign, develop and implement solutions on the ServiceNow platformCustomize ServiceNow application to streamline and automate processesBuild integrations to other applications within the organization as neededTroubleshoot issuesEnsure standards, agreed architecture, design and methodology standards are adhered toIdentifies and evaluates ServiceNow features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.Work with the IT organization to increase the health of the platform overall and implement controls to ensure proper maintenance.Skills QualificationsRequired:Strong knowledge of ITIL framework, SPM and ITSM standards and processes.Operational understanding of the ServiceNow Common Service Data Model (CSDM)Direct development experience within ServiceNow, including development of Catalog Items, troubleshooting issues and implementing enhancement requests.Scripting in JavaScriptWilling to assist in ServiceNow questions/training.Proven expertise and having a passion for customer service.ServiceNow platform deployment and operational experience.Excellent time management and collaborating skills.EducationBachelor's degree in Computer Science or related field AND minimum of 3 years demonstrated experience in ServiceNow development. OR;7+ years of any equivalent combination of experience, training, and/or education in overall IT industry and Service Management work experience.Licensing/Certification: Certification in ITIL Foundations in Service Management (Preferred)