ServiceNow Developer

Job Description:ServiceNow Developer – ITSM + CSM + CMDB + Integration (Telecom Domain) Job Description:7+ years of ServiceNow experience.ServiceNow Lead / Developer for Team have multi-faceted skills to perform the full life cycle development of the user stories that get assigned to the Sprint Backlog.Execute Requirement Sessions with the client, document them into Technical RequirementsExperience in implementing / Configuring ServiceNow CSDM, CMDB, TNI and Applications and Complex integrations.Experience in multisource data ingestions into ServiceNow CMDB, Inventory and Foundation data scheme using multiple Integration methods.Experience in REST/ API, Service Graph connectors for data ingestions from data sources to ServiceNow.Knowledge in AWS, Terraform, Ansible integrations for automation and provisioning use case.Knowledge of Telecom and Network Architecture including the OSS, BSS system understanding.Experience in Core ServiceNow Platform Customizations.Experience in application development and Core JAVA programming skills.Experience in integrations utilizing Integration HUB spokes, Integrations with 3rd party and Micro Services.Experience in flow designer configurations for workflows.Experience in playbook configurations.Proven ability to design Integration solutions using REST API web services.Ability to both configure and demonstrate solutions in the ServiceNow platform.Experience designing and implementing client-facing solutions leveraging, involving enterprise software.Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, Shell scripting, Active Directory.ITIL Certification, ServiceNow certification preferred (ITSM, CSM).Technical Documentation Experience.

ServiceNow Technical Architect (Telecom Industry)Remote, USA

Job Description:ServiceNow Technical Architect (Telecom Industry) Position Overview:We are seeking a highly skilled and experienced ServiceNow Technical Architect with expertise in the telecom industry. The ideal candidate should have in-depth knowledge of ServiceNow modules, particularly in the areas of TNI (Telecommunications Network Inventory) and CSM (Customer Service Management). As a Technical Architect, you will play a crucial role in designing and implementing ServiceNow solutions for our telecom clients, ensuring efficient and effective telecom service delivery and customer satisfaction. Responsibilities:Architect and design ServiceNow solutions tailored specifically for the telecom industry, leveraging TNI (Telecommunications Network Inventory) and CSM modules.Collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to gather requirements and translate them into ServiceNow solutions.Provide technical leadership and guidance throughout the entire project lifecycle, from solution design to implementation and deployment.Conduct a thorough analysis of existing telecom processes and workflows, identifying areas for improvement and automation using ServiceNow.Develop and configure ServiceNow modules, custom applications, and integrations to meet telecom industry requirements.Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings.Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices.Collaborate with the ServiceNow development team to resolve technical issues, troubleshoot system defects, and ensure smooth system operation.Stay up to date with the latest ServiceNow features, modules, and industry trends, proactively recommending enhancements and improvements to existing systems.Provide technical expertise and guidance to the telecom support team, assisting with troubleshooting and problem resolution. Requirements:Proven experience as a Technical Architect in the telecom industry, with a strong focus on the ServiceNow platform.Extensive knowledge and hands-on experience with ServiceNow modules, particularly TNI (Telecommunications Network Inventory) and CSM.Solid understanding of telecom industry processes, workflows, and best practices.Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.ServiceNow certifications, such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM), are highly desirable.Experience with other ServiceNow modules, such as IT Service Management (ITSM) and IT Operations Management (ITOM), is a plus.Ability to work in a fast-paced and dynamic environment, managing multiple projects simultaneously while meeting deadlines.

Key Skills

• SQL
• OOP