Escalations Developer

About Kinaxis

Elevate your career journey by embracing a new challenge with Kinaxis. We are experts in tech, but it’s really our people who give us passion to always seek ways to do things better. As such, we’re serious about your career growth and professional development, because People matter at Kinaxis.  

In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000+ users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in the US and around the world as we continue to innovate and revolutionize how we support our customers.

Kinaxis has a well-established team of Sales and Professional Services professionals across the US. Our newest office is based in Irving’s Las Colinas development and will serve as a centralized hub where employees and customers from across the US can come together to work towards solving some of the biggest challenges facing supply chains.

Location

This is a remote position. You can work from home and be located anywhere in the USA.

About The Team

Our customers deal with complex problems in demanding environments and rely on Kinaxis to provide top of the line support. This is where our Escalations Developers come into play, helping to maintain and enhance our world class supply chain planning software.

As a member of the Escalations Team under the Product Quality Group you will join a highly motivated team in solving complex customer problems. You will work very closely with both our core development teams and our customer support organization in a fast-paced environment. You will use cutting edge trouble shooting techniques to ensure customers' installations run smoothly. If you have a positive attitude and enjoy a variety of work then this is the place for you.

What you will do

Investigate supply chain planning issues reported by customers. Design solutions to solve complex customer problems. Balance trouble shooting in a variety of configurations to deliver quality solutions. Participate in a fast-paced work environment to continually deliver on customer expectations. Engage with our global customer support organization to help improve product quality. Shape the reliability and agility of our R&D support organization.

Technologies we use

RapidResponse’s market leading in-memory data server technology Visual Studio, JIRA, Confluence, Git Sophisticated internal testing tools to validate correctness, performance and solve accuracy Virtual and cloud infrastructure for development, support and testing World class supply chain modeling environment C++

What we are looking for

A love of problem solving in real world situations Background in, or understanding of, supply chain management Familiarity with C++ or other programming languages Familiarity with software at the system level Ability to work effectively in a fast-paced interrupt driven environment. Excellent communication and teamwork skills both written and verbal. US Citizen

Nice To Have

Analytics or iterative algorithms Optimization algorithms or statistical packages Visual Studio, JIRA, Confluence, Git Knowledge and experience in relational database design and usage Level 3 customer support experience

#Fulltime, #Full-time #Intermediate

Why Join Kinaxis

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons

For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com .

Kinaxis strongly encourages diverse candidates to apply to our welcoming community. We strive to make our website and application process accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at recruitmentprograms@kinaxis.com . This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Key Skills

• SQL