Developer

Company DescriptionOdea Integrations is a company dedicated to redefining the customer experience. As an AWS Select Tier Services , we specialize in designing, deploying, and transitioning businesses to Amazon Connect, a state-of-the-art cloud-based contact center solution. Our expertise includes CTI connectors, back-office integration, IVR systems, DevOps, custom reporting, AI chatbots, and omnichannel solutions. We are committed to providing a seamless, effective, consistent, and insightful customer experience across all communication channels.

Qualifications

•4 to 7 years of experience using Node.js, Python or Python for development•hands-on experience working with AWS Cloud platform , Lambda , Lex•hands-on experience working with Amazon Connect• experience in designing call routing & messaging•Excellent interpersonal and communication skills

Knowledge or experience with CCaaS with Artificial Intelligence (AI) strategies and solutions•Knowledge and experience with integrating Pega workflows with CCaaS•Solid AWS Cloud and AWS Connect Developer experience•experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat•Experience with process flow documentation creation•Strong verbal and written communication skills•Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field with more than 5 years of experience•

Responsibilities•Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes•Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications•Support and enhance existing processes based on new requirements or upgrades•Facilitate requirements gathering, review and document requirements•Design and develop solutions within the ServiceNow environment.

Key Skills

• AWS
• AWS Lambda