ServiceNow ITSM Developer

Job description

More than 10 years of development, configuration, and integration experience in building solution on ServiceNow platform.Design, configure, and deployment of ServiceNow ITOM or ITSM modules leveraging industry best practices and standards.Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas.Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality.Contribute to internal artifacts and deliverables to ensure they meet solution requirements.Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals.Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts.Assist teams with associated technical and process activities.Maintain instance integrity & security based on ServiceNow best practices.Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.Provide mentorship and project oversight to ServiceNow ITOM developers and implementation specialists.Contribute to the sizing and scoping of product line projects for ServiceNow - ITOM.Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management.Good knowledge of ServiceNow CMDB and CSDM data model.Understands Discovery scheduling and potential network impacts.Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients.Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items.Understanding of the Identification and Reconciliation engine.Understanding of platform security and integration best practices.Understating the concepts of AIOps and HLA, AL/ML and Regex.Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping.Good knowledge on custom discovery – Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, Monga DB, Netezza etc.Lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.Collaborate with internal business stakeholders to write/estimate stories.Oversee developers work, and own overall quality and delivery of development.Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.Provide mentorship to developers and platform engineers on technical design standards and best practices.Proven success on projects with large-scale deployments; understanding of infra domain life-cycle management.Capable of executing hands-on development for stories that cannot be delegated.Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage).Good knowledge of ServiceNow CMDB CSDM data model.

Technical knowledge of the following areas:

Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration.Working knowledge of configuration management tools, methods, and processes.Basic knowledge and awareness of various other modules like ITSM.Proven experience as a key technical resource leading the development and delivery of ITOM / CMDB solutions in ServiceNow environments.Expert level proficiency in ITOM /CMDB product line.Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.Sound knowledge in CMDB and it operation management.Deliver technical workshops on ITOM: Discovery, CMDB, Service Mapping.Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping.Knowledge on identification, classification rule in CMDB.Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.Required Hands on experience with ServiceNow ITOM implementations.Required Knowledge of ServiceNow CMDB Architecture.Self-directed, organized, detail-oriented.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Key Skills

• Java
• JavaScript