Sr. ServiceNow Developer - APM ExpertContract- W2Location- Remote MUST HAVE Certified Implementation Specialist - Application Portfolio Management (CIS - APM) Certification Position Summary: As a Senior ServiceNow Developer, you will play a critical role in designing, implementing, and maintaining ServiceNow solutions related to Application Portfolio Management (APM), Configuration and Service Data Model (CSDM), Discovery, and Service Mapping. You’ll collaborate with cross-functional teams to enhance our IT service management capabilities and drive efficiency. Responsibilities:1. Application Portfolio Management (APM) Implementation:o Implement and enhance the APM module within ServiceNow.o Define and manage technology portfolios, ensuring alignment with business objectives.o Develop service catalogs and other enhancements specific to APM.2. Configuration and Service Data Model (CSDM):o Build and maintain the CSDM framework within ServiceNow.o Establish relationships between configuration items (CIs) and business services.o Educate APM analysts and enterprise architects on CSDM features.3. Discovery and Service Mapping:o Configure and optimize ServiceNow Discovery and Service Mapping applications.o Ensure accurate and up-to-date CI information through automated discovery.o Collaborate with infrastructure teams to map dependencies and visualize service relationships.4. Collaboration and Training:o Conduct workshops and training sessions for APM analysts and other stakeholders.o Participate in design reviews and SCRUM meetings.o Serve as a point of contact for business requirements related to APM and CSDM.5. Documentation and Process Improvement:o Create and update configuration documentation.o Continuously improve processes related to APM, CSDM, and related modules.Qualifications:• Bachelor’s degree in Computer Science, Information Systems, or related field.• 10+ years of experience as a ServiceNow Developer, with a focus on APM, CSDM, Discovery, and Service Mapping.• Strong knowledge of CMDB and its associated processes.• Experience with ServiceNow ITOM modules is a plus.• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer) preferred.Skills:• Proficiency in JavaScript, GlideScript, and ServiceNow APIs.• Excellent problem-solving and analytical skills.• Strong communication and collaboration abilities..
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