IVR Developer

Senior Software Engineer – Contact Center

Zensar is seeking a Senior Software Engineer to join our Contact Center Support Team. The Contact Center Development team provides valuable customer experience and cost savings enhancements to the contact center software and ensures their reliability. The successful candidate will need to have extensive experience developing and maintaining Cisco CVP/Voice Applications.

Basic Qualifications:Bachelor’s degree in Computer Science, Management Information Systems, or related area5+ years of experience with Cisco UCCE platforms5+ years of IVR Application development and support experience using Cisco CVP/Voice, VXML/ASR, TTS, Cisco Call Studio 10.5 and up5+ years of experience working with CVP Studio, Java, and back-end integration with Databases and Web Services5+ years of experience with Java 1.7+, Eclipse, Tomcat, Spring MVC, J2EE, SOAP, REST API's5+ years of experience providing QA support and Release Management3+ years of experience in Advanced Speech Recognition solution design and development. (preferably Nuance)3+ years of experience in Speech Tuning and Grammar Analysis & DevelopmentExperience with Voice User Interface (VUI) design and Caller UsabilityExperience with CI/CD Pipeline & Tooling (Octopus)Experience with Visio, MS Project, and other MS Office ApplicationsFamiliarity and exposure to any Cisco 3rd Party Products. (i.e. Nuance, Finesse, Verint, etc.)

Other Skills:Experience with Agile developmentAbility to analyze complex business problems, propose effective solutions and understand and apply business vision and directionAbility to communicate effectively both orally and in writing to management, team members, business and technology professionalsAbility to work in a fast-paced environmentTeam playerGreat attitude

Key Skills

• Java