ServiceNow Developer/System Administrator

Job ID 2409246

Location REMOTE WORK, AL, US

Date Posted 2024-07-12

Category Software

Subcategory SW Engineer

Schedule Full-time

Shift Day Job

Travel Yes, 10 % of the Time

Minimum Clearance Required Interim Secret

Clearance Level Must Be Able to Obtain Secret

Potential for Remote Work No

Description

SAIC is hiring a ServiceNow Developer/System Administrator to join the USAF Cloud One team. This work supports the Cloud One Digital Engineering program under the Air Force Lifecycle Management Center Office for Network Integration (AFLCMC/HNI). Cloud One is an existing global, interconnected, virtualized, hybrid, and IT infrastructure hosting mission systems, applications, services, and data serves the U.S. Air Force (USAF) and other Government Customers. Cloud One facilitates the Government's efforts to migrate applications to a cloud environment, allowing the closure of data centers to support the Data Center Optimization Initiative (DCOI) and allowing for increased efficiencies across the entire spectrum of the USAF operations.

This position is 100% remote.

Job Responsibilities

Modernize Information Technology Service Management (ITSM) by integrating industry best practices with the delivery and support of various ServiceNow modules, including Service Catalog, Service Portal, Change Management, Incident Management, Request Management, Problem Management, Knowledge Management.Perform configuration, integration, custom programming, and other hands-on technical activities in relation to implementation of ServiceNow.Develop systems integrations and process automation. Experience in implementing scripted Web services in ServiceNow, SOAP, REST, and integrations with external systemImplement ServiceNow customization's including UI Policies, UI Actions, Business Rules, Client Scripts, workflow administration, integration, data import, and ACLs including advanced scripting of each.Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, Service Portal, Service Catalog, Catalog Items, Record Producers, Order guides, Workspaces, etc. in ServiceNow.Analyze trends with KPIs, metrics, reports, and dashboards.Serve as an individual/lead contributor and/or team member on SAIC ServiceNow engagements and other key client stakeholders.Confer with systems analysts, engineers, and cross-functional teams to design software and to obtain information on project limitations and capabilities, performance requirements and interfaces.Analyze user needs and software requirements to determine feasibility of design within time and cost constraints; create, manage, and track workflows to ensure work completion occurs in order, on time and on budget.Perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.General support, administration, and maintenance of ServiceNow platform and associated applications.Monitor health, usage, and overall compliance of ServiceNow and its applications.Participate in full software development life cycle Requirements, Analysis, Design, Coding, Testing, Training, and Operational support. Participate in Agile/scrum process.Support Quality Assurance and Quality Control verification within all applicable phases of software development to assure all actions are completed in accordance with appropriate policy, standards and procedures.Ensure high customer satisfaction and compliance with all government and corporate policies.

Qualifications

REQUIRED CLEARANCE

Interim Secret clearance required to start; Ability to obtain a Secret required to maintain employment.US citizenship required.

Required Qualifications

Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD or JD and zero (0) years or more experience.Additional years of experience will be accepted in lieu of degree.3+ years of ServiceNow development skills with 2+ years of experience in an enterprise-level environment.Experience supporting the customization, administration, and configuration of the ITSM ServiceNow tool.Must be familiar with Flow Designer.Extensive Change, Catalog, and Portal experience.Experience with (XML, HTML, AngularJS, Jelly JAVA Script, AJAX, CSS, HTTP, etc.) - Advanced scripting and programming skills are highly beneficial.Experience with REST and web services.Experience in gathering project requirements and developing solutions.Ability to plan resource requirements from high-level specifications. Strong communications skills plus documentation and the ability to explain complex concepts in plain language.

Required Certifications

Security+ Certification or equivalent

DESIRED CERTIFICATIONS

ServiceNow Certified Systems Administrator (CSA)ServiceNow Certified Application Developer (CAD)ServiceNow Certified Implementation Specialist (CIS) - ITSMITIL 4 or ITILv3 certification

Target salary range $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

Key Skills

• Agile