ServiceNow Developer

The ServiceNow Developer provides and coordinates operational support and development of ServiceNow. The position's responsibilities include platform maintenance and administration, installing plug-ins as needed, partnering with ServiceNow customers and users, providing metrics reporting and statistics, trouble-shooting issues with the vendor, developing solutions that may require scripting to meet customer requirements, mentoring teammates, analyzing the impact of upgrades to current and new functionality, resolving upgrade conflicts, and custom application development.

Required Qualifications 6+ years of Information Technology experienceBA degree in Information Systems, Computer Science, or other related field; OR 4 years of computer programming experience4+ years of ServiceNow platform experience4+ years of experience with JavaScript and integrations with external applications and/or systemsCertified ServiceNow System AdministratorCertified ServiceNow Application DeveloperStrong understanding of system infrastructure and ServiceNow best practicesSolid ability to configure and integrate proposed changes to the current infrastructureSkilled at creating and modifying user interface policies, scripts, and scheduled jobsStrong understanding of ServiceNow tables and ability to create table extensions/forms/viewsStrong demonstrated knowledge of Microsoft Office tools including VisioStrong experience writing and comprehending technical documentation and business documentationExperience with developing, scripting, or modifying workflow routines with JavaScriptExcellent communication skills in technical and non-technical vernacularExcellent technical writing and documenting abilitiesExperience participating on project teams from initiation through successful implementation and acceptance of application changesUnderstanding of Agile methodologyExcellent problem solving skills and analytical capabilitiesAble to be on-call 24X7 in areas of expertise

Preferred Qualifications ITIL Foundations certification or practitioner level certification in one process managementServiceNow Certified Implementation Specialist – DiscoveryServiceNow Virtual Agent

Schedule/Location: M-F; DaysMay work remotely but seeking local candidates for occasional onsite meetings and/or future FTE conversion.

Accountabilities: Assesses, tests, and implements ServiceNow enhancements and manages or coordinates maintenance activities and implementations of new applications within the platformDocuments current data flow and the relationships between software and hardware while noting dependencies and hardware requirementsReviews vendor updates and schedules; aligning changes to service requests; initiating change management activityPartners with vendors to ensure issue resolution, assess upgrades and patches, communicate potential issues, and coordinate upgrades and patchesAnalyzes user requests, provides work estimates, timelines, and potential liabilities for larger changesReviews and implements enhancement requests; evaluating application, process and documentation impacts, coordinating upgrades, and ensuring smooth transitionsMay create or assist in the creation of training materials for new applications and upgradesMaintains compliance to Service Management processes and procedures; responding to support requests & incidentsDevelops user interface policies, data policies, business rules, ACL's, and scriptingAudits changes for compliance to policies, procedures, and architectural standardsMentors and tutors Associate and Intermediate ServiceNow Developers.Designs, codes, and documents customized report specifications

Key Skills

• JavaScript