IT Developer (CRM Implementation)

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Description:

To lead the implementation of a CRM system through MS Dynamics implementation, applying knowledge of engineering principles. To provide technical direction and engineering guidance for projects and infrastructure. Develop and maintain expert functional knowledge of evolving IT engineering industry technologies/competition, concepts and trends.

Core Competencies:

Strong working knowledge of CRM solutions and strategies, including development.

Strong understanding of the range of and experience with built-in capabilities and options available in Microsoft Dynamics and the ability to make recommendations on how to best leverage those capabilities and options when formulating CRM solutions

Experience in developing case management through CRM solutions

Experience with Microsoft Dataverse

Understanding of Model Driven Apps and Canvas Apps

Knowledge of application integration with Power Apps is a plus

Knowledge of Power Automate is a plus

Strong Communication Skills

Job Description:

Provide technical input regarding feasibility or design for business needs expressed in user stories

Investigate enterprise and vendor APIs to determine whether they provide the necessary data to support an initiative and identify any modifications that may be necessary

Define format and mapping of data for interfaces between systems

Define and document the system requirements of a solution, including the allocation of functionality across the presentation layer and backend services

Assist the business in determining if and how new systems or system enhancements may improve process flow and business function

Provide analytical support for the prioritization of features and epics to ensure work focuses on capabilities with maximum value and are aligned with product delivery strategy

Collaborate with product management team to define Minimum Viable Product (MVP) to achieve company strategic goals

Provide demos to internal project team, as well as to business stakeholders.

Participate in project planning, sprint and release planning, daily stand-up meetings (scrums) demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related meetings.

Perform application and services tests to research application behaviour and/or validate changes

Recommend opportunities to improve efficiency and effectiveness

Utilize system documentation, database information, application logs and scenario testing to determine root cause of system issues

Recognize and advocate for adherence to system solutions that are maintainable, efficient, and extensible

Assist and mentor less experienced peers

Have in-depth understanding or working knowledge of the following:

Services-Oriented Architecture

System to system integrations via internal and vendor APIs

Configuration Management

Error Handling

XML and JSON Data Structures

In addition familiarity with native mobile applications, responsive web applications and internal Customer Service Representative facing applications interfacing with cloud native microservices is a plus

Any of these certifications highly desired:

PL-100 Dynamics 365 Fundamentals PL-200 Power Platform Functional Consultant PL-400 Power Platform Developer MB-910 Microsoft Dynamics Fundamentals MB-210 Dynamics 365 Sales Functional Consultant MB-230 Dynamics 365 Customer Service Functional Consultant

IT Developer (CRM Implementation)

Key Skills

• Backend