Customer Experience Developer

About EWorld Enterprise Solutions, Inc.

eWorldES was founded in 1999 and has become a proven and trusted company in the Information Technology and Solutions development community in Hawaii. Our staff of over 450 associates provide a wide range of skills and experience that we leverage to form efficient, multifaceted, collaborative project teams. Our success derives from the delivery of quality results and the development of our people.

We are devoted to our clients and working in partnerships with organizations to meet and exceed their goals. Our extensive network of experience allows us to construct and deliver quality, scalable, and comprehensive enterprise solutions and innovate and modernize local businesses in Hawaii.

About The Role

The Customer Experience Developer collaborates with the Project Manager and Business Analyst to implement Customer Experience/call center platforms. The Customer Experience Developer will be responsible for delivering new product features and improving existing applications within this specialized domain.

What You'll Do

Utilize ServiceNow, Salesforce, SugarCRM, or other CRM systems, along with their related products to implement the Customer Experience Call Center’s platform. Design, develop, and perform unit testing for client-requested reports, using provided templates, SQL, Java, ServiceNow and JavaScript. Configure client websites using CSS, JavaScript, SQL, and various web technologies. Collaborate with Analysts and Developers to fulfill client-submitted requests through the ticketing queue. Participate in daily team meetings to prioritize support requests. Ensure all programming tasks adhere to company code standards. Testing all completed responsibilities to ensure proper and error-free functional codes. Address and promptly respond to change requests from clients or internal staff. Maintain accurate time records for project tracking. Update ticket notes and statuses within the internal Customer Relations Management system.

Qualifications

Bachelor's or master's degree in computer science or relevant fieldExpert in building conversational experiences using Google's Dialogflow CX platform. Skilled in designing and implementing chat or phone bot experiences. Experience working within GCP for chatbot development and deployment. Proficient in Node.js development for building server-side logic for chatbots. Strong understanding of REST APIs and experience integrating them with chatbots. Familiar with Git for version control and collaboration on code. Experience using JIRA for project management and task tracking within software developmentAdvanced knowledge of programming languages including JavaScript, HTML5, Java, C++, and PHP. Knowledge of software systems and frameworks including AnglularJS, Git, GitHub, and NET.Familiarity with Agile development technologies. Ability to work well under pressure.

eWorldES is committed to competitive, equitable compensation ranging from an annualized salary of $50,000 to $56,000 for this position. Final pay, influenced by factors such as experience, skills, education, licenses/certifications, and/or geographic location, underscores our dedication to pay equity. Top-range hiring is reserved for exceptionally qualified candidates. Our decision-making considers internal and external factors to craft compelling final offers.

The Pay Range For This Role Is

50,000 - 56,000 USD per year (Remote)

Key Skills

• CSS
• Git
• Java
• PHP
• REST APIs
• JavaScript