Salesforce Developer

This opportunity requires an active Dominican Cedula.

Do you have a passion for innovation and problem-solving? At V2 LATAM, providing speed and direction to our clients’ operations is our passion. To do this, we bring together a diverse and remarkable group of world-class consultants, business analysts, and developers with intellectual curiosity, a passion to grow, and the confidence to share modernistic ways of thinking. We are a boutique management & technology consultancy firm with a focus on Media, Communications, and Entertainment at the Enterprise level. We have been a Salesforce partner for more than 15 years and work with prominent global brands, solving strategic and operational challenges through a focused and agile approach by combining management consulting, media expertise, and deep technology skills.

We are seeking a Salesforce Developer to join our global team. This is a truly unique role, offering the right candidate an opportunity to build their coding skills on one of the fastest-growing and exciting Cloud platforms in the world: Salesforce. If you have experience in frontend and backend web development, a solid background in object-oriented programming such as in Java, and/or are fluent in HTML, CSS, and Javascript then this opportunity may be a good fit for you. You will embark on an exciting growth path where you will be mentored and trained on the Salesforce platform with hands-on, collaborative learning thro

Product Support is an integral and crucial element of Customer Success. The Product Support team interacts with our customer base more than any other role, meaning Product Support is the voice of Flowhub. Flowhub focuses intently on delivering world-class customer experiences and firmly believes this differentiates us from our competition. With the Cannabis Industry continuing to grow, we want to bring in the best of the best talent we see.

As a Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions.

The ideal candidate is an outstanding problem solver who thrives on assisting others in high-impact environments. You are also an excellent and active listener who identifies the presented problem and finds creative resolutions while maintaining strong empathy for the client.

Responsibilities:

Manage communication around customer support email, chat, and phone inquiries, while performing due diligence to find appropriate responses. Maintain accurate records to ensure Support requests are properly tracked and documentedHelp customers navigate anything from basic how-to’s and navigation of the various Flowhub applications to much more complex issues. Escalate items to the appropriate channels to address customers’ questions and technical inquiries within the established SLAs of Flowhub

Qualifications:

At least one year of experience in non-conventional support or significant cannabis industry experience, Biotrack knowledge is preferableAt least a 45 WPM typing speed This is a remote role, and the candidate must have a stable internet connection, a designated location to work, and a backup plan if one of those goes outComfortable with navigating both Windows, iOS, and Mac operating systems. A genuine interest in providing a world-class customer experience, where the client always feels their needs are addressed with empathy and careProficient in office software, email, and easily adaptable to new technologyFamiliarity with G-Suite applications Ability to think through problems in a logical manner following Flowhub Product Support’s Troubleshooting TheoryAbility to learn on the fly when new features, compliance laws, tools, etc. come upAbility to work within established processes when it comes to troubleshooting, casework, and policy Must be available for afternoons, weekends, and holidays

Bonus points if you have:

Bachelor's degreeExperience working technical support within the cannabis industry

This role is open to anyone within the United States, except CA or NY, with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes: medical, dental, vision, life & disability insurance, 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits. EOE

Salary: $55,000 - $65,000

Applications will close on August 9th at 6 pm CT.

Key Skills

• OOP