ServiceNow ITSM Developer

Experience & Skills and Abilities:Title: ServiceNow ITSM DeveloperLocation: RemoteDuration: 12 months

Desired Qualifications• Extensive knowledge of JavaScript• Familiarity with UI, SQL, HTML and CSS• Knowledge of XML and structural programming concepts• Knowledge of ITIL processes• Experience in developing ServiceNow report• Experience in ServiceNow Playbook development• Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP)• Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable

Scope of Services• Develop ServiceNow ITSM technical implementation and migration plan• Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table...etc) to align with requirements• Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM• Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load• Create reports for ITSM data in ServiceNow and Microsoft PowerBI• Review current Department ServiceNow CSM setup and assist with troubleshooting issues• Analyzes system performance and adjusts various tuning parameters or code for best performance• Performs unit test, UAT, stress test scenarios with technical staff• Implement on-going enhancements requests

Key Skills

• CSS
• SQL