Contact Center/ Unified Communication Developer

It was a pleasure interacting with you regarding an opportunity with us for a Collab Software Architect. Please go through the job description and let me know if you are interested.

Role: Collab Software ArchitectLocation: Chennai/Bangalore/Hyd/Remote

Technical Skills & ProficiencySummary: Responsibilities Gather and analyze requirements from stakeholders to design and develop CX and Collaboration solutions.Develop software using Java, JavaScript, C#, and Python to build robust and scalable applications.Utilize common databases (e.g., MS SQL and Oracle) within applications.Utilize expertise in Collaboration solutions such as UCaaS (Unified Communications as a Service) and CCaaS (Contact Center as a Service), including platforms like Cisco, RingCentral, and Five9.Stay updated on emerging technologies and trends, including Robotic Process Automation (RPA) solutions, to incorporate into development strategies.Collaborate with cross-functional teams to integrate AI capabilities and implement Cloud DevOps practices for continuous improvement. Qualifications:5 to 7 years experienceBachelor’s degree in Computer Science, Engineering, or related field.Proficiency in Java, JavaScript, C#, and Python with a strong understanding of software development principles.Experience in gathering requirements and translating them into enterprise-grade solutions.Familiarity with Collaboration solutions, specifically UCaaS or CCaaS platforms.Familiarity with Collaboration IVR development, custom reports, ICM.Knowledge of RPA solutions and their integration into software applications.Exposure to AI technologies and Cloud DevOps practices is a plus.Excellent communication skills and ability to work in a collaborative environment.

We would like to meet with candidates who can talk about their Java and Python skills related to activities like :

Automating implementation tasks for better efficiencyCustomizations of agent desktops for Cisco, Five9, Zoom, and others.Integration to the customer CRMs like Salesforce or ServiceNow or other 3rd party applicationsDevelop custom features for our customers UC/CCaaS solutions (for Cisco, Five9, Zoom, and others)Ensuring security for solutions we develop

Key Skills

• Java
• Python
• JavaScript