Technical Writer, Developer Experience

Who we are?

A global company with a diverse and talented team. We dream, create, and succeed as one. Collaboration, open feedback, innovation, and growth aren’t just words here; they’re our DNA. We’re doers who value action over words and are committed to excellence, mutual support, and continuous learning. Redis offers more than a job; your voice matters here – join us and redefine what’s possible.

Why Redis?

It’s an opportunity to thrive with cutting-edge real-time technology, a robust go-to-market strategy, and a commitment to pushing boundaries. We are the driving force behind Open-Source Redis, the world’s most loved in-memory database, and Redis Enterprise serving over 10,000 customers worldwide, to reimagine how fast they can process, analyze, make predictions, and take action on the data they generate.

Why would you love this job?

As a technical writer, you’ll help produce public, customer-facing documentation for Redis Open Source and other projects. These include technical explainers, tutorials, step-by-step examples, and other materials. You’ll take highly technical details and present them in clear, concise, and direct writing to help customers solve problems. If you're a software developer looking to move into technical writing, this may be a great role for you.

You’ll succeed if you love technology and showing people how to use it well. You enjoy collaborating with a diverse team of bright and ambitious people. You’re passionate about listening to, learning from, and advocating for the customer. You’re thoughtful with feedback, open to new ideas, and pragmatic about challenges. You dig in and use the software to answer your own questions. You verify that docs are accurate, clear, and complete.

If you enjoy figuring out how to provide the best doc experiences to help customers solve their database problems, then this is the right challenge for you.

What You’ll Do

Collaborate with our product and engineering teams to create and update documentation for upcoming releases.Review and update existing documentation to ensure accuracy, readability, and clarity.Continuously strive for the completeness and usability of our technical documentation, and write for an audience of database administrators, data engineers, software developers, and software architects.Design and develop new ways to present complex technical concepts that help novices and experts alike.

What will you need to have?

BA/BS degree in English, communications, computer science or a related field or demonstrable equivalent experience 2+ years experience writing technical documentation for a software or hardware company OR 2+ years in software engineering (or a related field) with demonstrated skill and experience in technical writing (for example, you've written a book, published technical tutorials, helped document technical processes or source code, etc.).Able to read basic source code in one of the following programming languages: C#, Go, Java, JavaScript, Python, or Bash.Excellent written and oral communication in English.Experience documenting enterprise or open source software. Published examples of documentation you've personally written.Experience with documentation systems, static-site generators, and related workflows; examples might include, Hugo, Jekyll, or Sphinx.Experience with git, GitHub, or similar version control systems.

Extra Great If You Have

Experience working in a fully remote capacityKnowledge of databases (NoSQL, RDBMS, etc.)Familiarity with distributed systems, cloud computing, and containers (Docker and Kubernetes)

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Key Skills

• C#
• JavaScript