Information Developer

INFORMATION DEVELOPER

Location: New York City, Hybrid Remote, or Remote within the USWe have an office in NYC and this position can be based in the office, hybrid remote, or remote within the US (subject to your existing legal right to work in the jurisdiction). Work hours are based on the Eastern time zone, to facilitate working with staff in the UK and Europe.

About the Role

Here™ is hiring for an Information Developer to join our team! In this role, you will produce technical product documentation to help end-users and administrators use and configure the Here™ enterprise browser product. In addition, you will help developers build applications that leverage the foundational JavaScript libraries (under the OpenFin brand). We are looking for a programmer-turned-writer or a very techie technical writer to substantially own and drive projects to develop new information resources or to improve existing ones.

Responsibilities

Work independently to plan, create, edit, and produce accurate and effective technical documentation that enhances customers' experience by providing just the information that they need, when they need it.Write conceptual guides for Here/OpenFin features and technologies.Write example code snippets that demonstrate recommended uses of library APIs.Make complex concepts clear and meaningful for our audiences.Maintain and improve legacy documentation.Collaborate across the organization, including with product management, engineering, sales, and support, to understand audiences’ needs for information, to develop information deliverables to address those needs, and to ensure the accuracy of the content.Communicate with stakeholders regarding prioritization and progress of documentation projects.Contribute your expertise to recommend and help implement enhancements to documentation infrastructure, standards, and processes.Provide peer editing and coaching about writing to non-writer team members who contribute to documentation.Help define metrics for documentation and use a data-driven approach to prioritize and drive improvements.

What We’re Looking For

Required qualifications -

Impeccable written and excellent interpersonal communication skills.Five or more years of experience in technical writing, with a strong emphasis on developer audiences.A writing portfolio that shows off your strong technical writing skills through developer-focussed samples.Projects that demonstrate your ability to write code examples.Experience with docs-as-code approaches to documentation using Git, GitHub or GitLab, Markdown, and any static site generator.

Preferred qualifications -

Academic training in professional writing, software development, or a related field.Experience with JavaScript, or better yet, TypeScript; experience with other programming languages (C#, C++, Java) is also helpful.More than four years of working on a distributed team.Experience working in a startup environment.

About You: Traits That Will Help You Succeed -

Curiosity: You have a passion for investigating and learning about new technologies.Collaborative bent: You thrive by drawing on the diverse skills, strengths, and expertise of others across the organization.Self direction: You are able to plan, prioritize, and execute deliverables with minimal hand-holding.Perspective-taking: You can see topics from the point of view of a newcomer while building expertise in the company's products.Think globally; write locally: You can see the big picture of how content fits into the information architecture while attending to the details to ensure accuracy and completeness.Empathy: You seek to understand the needs and workflows of target audiences.Inclusivity: You amplify and support underrepresented voices within the organization and you are alert to avoiding biased terms in documentation, API keywords, and general communication.

Even if your experience doesn’t check every box, we encourage you to apply. We value candidates of all backgrounds, and your unique experience and perspective could be just what we need at Here™!

What We’re Offering

Benefits -

Generous Paid Time Off, Paid Holidays & Sick TimeCompetitive & Comprehensive Health InsuranceThoughtfully-Planned Paid Parental LeaveFinancial Well-Being Plans (FSA) (401k) (Life Insurance)Stock OptionsProfessional Development CoursesEmployee Resource Groups

Additional Perks -

One Medical - Free MembershipTalkspace - Mental Health Therapy 24/7Team LunchesCasual dress codeCommuter Benefits (NYC employees only)Citibike (NYC employees only)

Life at Here™

At Here™, our mission is to stay on the cutting edge of web technologies and to enable our customers to do the same. We pride ourselves on our friendly, diverse, understanding and supportive culture. Our goal is to create a space where employees can learn and innovate, and overall, have a good time doing it. We value and appreciate that our employees have a wide set of interests and experiences. Getting to know each other and forming relationships is important, which is why we host offsite events, happy hours and virtual social hours, in addition to having a variety of Employee Resource Groups to participate in. Our environment is conducive to a productive and enjoyable learning experience -- aligned together, moving fast and working to create compelling solutions for our clients.

We are Here™ - Read about our recent rebrand from OpenFin to Here™

Recent Awards

*Voted “Top 10 Contact Center Technologies & Capabilities of 2024” by CX Today (2024)*Voted "Best Enterprise Environment for Interoperability” by TradingTech Insight Awards Europe (2024)*Voted "Top 50 Best Startups to Work for in the US" & "Top 50 Best Startups to Work for in New York" by BuiltIn (2024)*Voted as a "Best Employer Award" finalist at the UK FinTech Awards (2023)*Voted "Best FinTech Company CEO" at the FinTech Breakthrough Awards (2023)*Voted "Best Internal Talent Team" by Financial Technologist (2023)*Voted "Best Solution for Workflow Automation" at the Trading Tech Insight Awards (2023)*Voted "Top Innovator Across Financial Markets" in TabbFORUM NOVA Awards (2023)*Voted "Best User Interface Innovation" in the Risk Markets Technology Awards (2023)*Voted "Top 100 Most Promising Private FinTech Companies" by CB Insights (2023)*Voted "Most Influential Financial Technology Firm" by Harrington Starr (2023)

RECRUITERS NOTICE: Recruiters - if you wish to reach out to us regarding this job posting, you may reach out to externalrecruitment@openfin.co in order for your communication to be reviewed. OpenFin will review these communications if external help is needed for a position. Agencies may not contact individuals within our organization with solicitations. Firms that do not follow these guidelines risk having all communication from their firm being blocked. We thank you in advance for your cooperation in following our process.

Sponsorship - While we highly value all of our candidates, we are not offering sponsorship for this role.

Salary Range: $120,000 - $165,000Salary Range Disclaimer: This base salary range represents the low and high end salary range for this particular position; not all encompassing of the total compensation package. Actual salaries may vary depending upon but not limited to experience, special skill set, education and location. This range represents only one aspect of Here™'s total compensation package offered to employees. Other forms of compensation may be stock options, paid time off and other variable benefits. Learn more about additional Here™ compensation benefits above.

Key Skills

• JavaScript