Senior Full-Stack Developer (JavaScript)

We are seeking a Senior Full-Stack Developer to join our team remotely. Our client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation. The platform enhances customer service, increases efficiency, and supports seamless omnichannel interactions, empowering businesses to deliver exceptional customer experiences.This project involves the development of a new contact center solution for a global enterprise. The work includes creating enhancements and new features for the existing voice platform within a VDI (Virtual Desktop Infrastructure) environment.

Responsibilities:Design, develop, and maintain backend services using JavaScript and Node.js.Implement and optimize server-side logic to ensure high performance and responsiveness to front-end requests.Develop voice over IP solutions using both SIP and WebRTC in a VDI environment.Create and maintain detailed technical documentation for software architecture, design, and implementation.Diagnose and resolve complex VOIP issues using audio media analysis toolsAddress technical issues and system failures, developing solutions to improve stability and performance.Understand performance and scalability principles and apply them when developing software.Collaborate with product managers, architects, engineering leaders, and test engineers.Mentor and train junior team members.

Qualifications:5+ years of industry experience in software development and troubleshooting VOIP systems.Hands-on experience writing backend code in JavaScript, and Node.js.Good understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC, and ROAP.Experience in troubleshooting tools, audio media analysis, and good debugging skills. Experience working on complex problems and systems.Experience working within an Agile/Scrum team.Positive attitude with a strong sense of ownership. Strong communication skills, both verbal and written. Bachelor’s degree (or equivalent /above) in a relevant discipline.

Nice to have:Experience with virtual environments like Citrix and VMware.Familiar with C++/C.Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers is advantageous.

We offer:Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Key Skills

• Node.js
• JavaScript