Roles and ResponsibilitiesUtilize Kore.ai's XO Platform, SmartAssist, and IVR technologies to develop, deploy, and maintain conversational AI solutions.Design and implement chatbots and voice bots, ensuring effective use of Kore.ai's features and adherence to best practices in solution architecture.Demonstrate a deep understanding of Conversational AI platforms and their application across different channels including chat, voice, and web agent assist.Translate business requirements into comprehensive bot dialog flows using Kore.ai, ensuring alignment with user needs and business objectives.Lead technical design sessions with cross-functional teams including developers, UX designers, data analysts, and product owners to develop and refine AI solutions.Identify, diagnose, and resolve Kore. ai-related issues, providing expert-level troubleshooting support.Apply strategies for developing bots that can be deployed across multiple platforms (chat, voice, and agent assist) efficiently.Provide subject matter expertise in building bots for various domains, leveraging your knowledge to drive innovation and improvements. QualificationsMin 5+ yrs hands-on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, PythonGood experience on Conversational AI PlatformGood experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search AssistGood experience in Design and Solution Architecture for creating chatbots & voice bots using Kore.aiProvide subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist).Expertise in applying the build once/deploy multiple strategies for bots across chat, voice, and agent assist.Expertise in troubleshooting Kore.ai errors.Expertise in translating business requirements into a bot dialog flow using the key features of Kore.ai.Ability to lead technical design sessions with cross-functional teams (developers, UX designers, data analysts, product owners)