ServiceNow Developer/Administrator

Role: ServiceNow Developer/AdministratorMust have CSA (Certified SNOW Admin)Location- 100% Remote (But want someone local to DMV area)Status- US Citizen or Green Card holders onlyIV Process- 1 Step IV process. Will be 60 minute Video interview and then offer.Job Description:Duties/Tasks and ResponsibilitiesServiceNow Developer/Administrator responsible for developing, updating and debugging ServiceNow Applications for business, including helping configure, implement, and administer requirements within the of the new ServiceNow IT Service Management (ITSM) platform.They will work closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions that are aligned with business and IT strategies. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflow customizations, and supporting the customer.Provide expertise in backup/restore of self-hosted ServiceNow databasesProvide expertise on the Self Hosted ServiceNow platform and applications to complete a technical refresh of specified capabilities onto the platformConduct assessments of the current ServiceNow portfolio recommend alternative solutions that will be cost beneficial and result in the most efficient implementationSustain capabilities already deployed on the ServiceNow platform (ITSM, HR, KM, Survey, Portals, custom applications)Provide full upgrade support and leverage their experience and expertise on self-hosted ServiceNow instances to automate the upgrade process where possible with the goal of making upgrades as seamless and efficient as practicalProvide expertise in ServiceNow platform, ITSM, ITBM, Portal, HR, Asset Management, CMDB and custom applicationsRequired QualificationsActive or Able to obtain a Public Trust clearance.Certified ServiceNow Administrator (CSA ).Bachelor’s degree and 9+ years of professional information technology experience with systems analysis and application development experience, including administration, implementation, integration, and configuration in ServiceNow.3 years of experience of ServiceNow with the ServiceNow platform in a Developer/Administrator Capacity administering an enterprise-wide, multi-tier on-prem and self-hosted ServiceNow production environment, including the delegation of groups, modification of CMS, workflows, business rules, UI configuration, catalog items, reports, and updates.Demonstrated experience deploying ServiceNow solutions that are compliant with DoD security requirements for systems that process Sensitive but Unclassified (SBU) data, including PII.Experience developing custom applications in ServiceNow, leveraging scripted workflows, complex business rules, client-side/server-side scripting, custom UI pages, ACLs, custom widgets, and custom reporting, custom CMS/ Employee Self Service portals.Expert knowledge and hands on experience of ServiceNow Application.Comfortable deploying ServiceNow in a multi-system environment.Aptitude to troubleshoot L2/L3 problems as they relate to ServiceNow Application.Well versed with documenting process and procedures implemented into ServiceNow. Preferred Qualifications:Experience working with REST Application Program Interfaces (APIs)Experience with Direct Database Access (DDA) within ServiceNowServiceNow Developer certificationsExperience upgrading, enhancing, and testing ServiceNow applicationsExperience architecting and designing ServiceNow Application Create and use update sets to move customizations between system environmentsAbility to come up with solutions for improving procedures and workflowsUnderstanding of cloud technologies, web applications, networks, protocols and email (SMTP, POP3).Working knowledge of relational databases and SQL.

Key Skills

• CSS
• SQL