ServiceNow Sr. Developer

As a member of our Delivery Services organization, the ServiceNow Senior Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows customers to extend and customize the functionality to meet their specific business needs. The ServiceNow Senior Developer will work in a team setting on various projects and take the customer’s requirements/stories and build them on the ServiceNow platform. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM,HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL framework can be leveraged to create best practices for the customer.

Key Areas of Responsibility

Develop across the full stack of Web technologies -Java, JavaScript, Angular.js, React, HTML and CSSTranslate requirements/stories and mock-ups into fully functional features by working closely with the implementation project teamWork in aScrum-based, Agile development process that is light on documentation and meetings and heavy on codingConfigure the Application UI and workflowsDevelop required integration components (SSO, LDAP, etc.) with multiple HR systemsAttend, participate, and occasionally lead Scrum meetingsMay be required to demo builds to customersAssist with user acceptance testingEnsure Project Lead receives timely updates on assigned tasks to facilitate frequent and proactive customer communicationContribute to the continual improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirementsProvide mentorship and guidance to other members of the teamEnsure all time is recorded accurately and keep calendar up-to-date with scheduled activitiesOther duties and responsibilities as assigned

Education And/or Experience Qualifications

Bachelors degree in a Technical field or equivalent experience3+ years working on the ServiceNow platform

Required Qualifications

ServiceNow Certified System Administrator (CSA) - current or within 6 months of hireServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) - current or within 6 months of hireProven experience in two additional product lines outside of ITSMKnowledge of ITILExperience with Web Technologies (XML, HTML, JavaScript, Angular JS, Web Services, etc.) and working in a SaaS environmentExperience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologiesExperience implementing systems using the Agile/Scrum methodologyActive listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversityProven team player and team builderStrong ownership, accountability, and attention to detail in all work effortsCommitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.

Preferred Qualifications

Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting rolesServiceNow Certified Application Developer (CAD)ServiceNow Pre-Sales Accreditations in all product-linesITIL Certified

Key Skills

• CSS