Technical Success Manager

Technical Success Manager   Want to work for a visionary company?  Want to help enterprise customers realize their application security dreams?  Want to be on a growth rocket ship?  We’re looking for talented, curious and driven individuals to join our Technical Success team to guide Snyk’s customers and deliver the Snyk value. Snyk is looking for a Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You’ll help customers make change management decisions based on their goals/objectives and data driven analysis.As the technical point of contact you will become the trusted product advisor for our customers. Identifying strategies which unlock business value, expand product adoption, resulting in increased customer satisfaction and loyalty.   You’ll Spend Your Time:

Orchestrate a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows

Demonstrate excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence

Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to DevOps and the Application Security space

Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery

Accelerate customer adoption through education, enablement and understanding of the customer needs

Collaborate with customers in identifying and prioritizing business impact to either expand adoption or realize value

Enable the technical aspects of expansion, providing demonstrations, managing install based POC’s with a focus on customer solutions and business outcomes

Partnering with the Sales team to deliver impactful customer insights opening up expansions and retention opportunities.

Partnering with cross functional groups on improving Snyk product and capabilities.



You should apply if you:

are passionate about technology and looking for an opportunity to learn about developer workflows and AppSec.

have the ability to translate technical tasks from the customer to other Snyk teams.

own the ability to independently manage multiple projects.

have worked closely with highly technical customers.

use strong analytical skills to manage customer sense of value.

embrace the opportunity to present to executive teams.



Responsibilities

Partner with our customers and turning the customers desired business outcomes into actionable objectives

Know the Snyk platform, our common best practices, and use cases in order to guide the customer

Understand the customer journey and be able to guide them on future adoption

Act as the Snyk liaison for Snyk questions, issues and escalations. Work with Support, Product Management (i.e., roadmaps), or other teams as needed

Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

Remain knowledgeable and up-to-date on Snyk releases and product enhancements



Requirements

Ability to use Snyk and willing to work with Snyk’s platform

Alignment with our Values

Prior experience in highly technical roles or equivalent history

Familiarity working enterprise customers

Exceptional verbal, written, organizational, presentation, and communications skills

Strong team player but self-starter

Project management experience & skills

Strong technical, analytic, and problem-solving skills



We’d especially love to hear from you if you:

Created a Snyk account and got to know our tech!

Have experience working with developers or DevOps teams.

Have a developer background or any kind of experience with coding.

You love Application Security and want to make the world secure!



Qualifications

5+ years of experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion

2+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies

Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

A history of problem solving and innovation developing technology programs and working across customer organizations

Bachelor’s Degree in science, technology, engineering, math, business, or equivalent experience



Interested?

Please apply below! We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role, but are not totally sure whether you’re the right person, do apply anyway 🙂

Key Skills

• DevOps
• Exec
• InfoSec