Support Developer

Are you a technical problem-solver with a passion for data and coding? We’re on the lookout for a dedicated and enthusiastic Senior Technical Support Analyst to join our 3rd Line Technical Support team. This role is perfect for someone with strong MS SQL experience and a commitment to delivering exceptional customer service using our leading HR software solutions: IRIS Cascade Enterprise and Staffology HR Professional.

What will you be doing?

Tackle Complex Challenges: Lead the resolution of intricate technical issues, particularly involving MS SQL, including data fixes, updates, deletions, and joins.Collaborate for Solutions: Work closely with the Tech Lead, development team, and Product team to identify and address issues efficiently.Guide and Support: Provide technical guidance and tools to support lower levels of the service desk, helping them resolve cases involving MS SQL more effectively.Handle Escalations: Manage escalated issues, liaise with other teams and managers, and remove blockers to ensure smooth resolutions.Customer Communication: Keep customers and managers informed about the progress of key issues and ensure timely resolutions.Represent the Team: Act as the team’s representative in internal and external meetings when required.Lead and Mentor: Step into key team leader roles during their absence and provide mentorship to junior team members.

What are we looking for?

Technical Expertise: Strong hands-on experience with MS SQL, including writing code for data fixes, updates, deletions, and joins. Proficiency in C#, .NetCore, JavaScript is also required.Advanced Troubleshooting: Proven ability to troubleshoot and investigate technical issues, with experience in monitoring, logging, and training others.API and Web Services: Familiarity with RestAPIs and Web services.Service Desk Knowledge: Solid understanding of service desk processes and agile development practices.Leadership and Mentoring: Experience in mentoring or leading teams and managing stakeholders in a fast-paced environment.

Why Join Us?

Impact: Play a crucial role in resolving technical issues, enhancing our software, and contributing to our product features.Growth: Work in an environment that fosters continuous self-improvement and professional development.Culture: Be part of a supportive team that values proactive communication and a positive work culture.

Apply Now! Bring your technical skills and passion for customer service to a role where you can make a significant impact. Don’t miss this fantastic opportunity to advance your career and contribute to our success!

Please Note: Due to high demand, we encourage you to apply as soon as possible.

Key Skills

• .NET Core
• C#
• REST APIs
• JavaScript